Insurance ITO and BPO Practices: Themes from a Summer 2006 Survey: Industry Research

Insurance ITO and BPO Practices: Themes from a Summer 2006 Survey

Published Date: November 2006

Published By: IDC

Page Count: 18

Order Code: R104-28455

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Description

Table of Contents

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Table of Contents
Financial Insights Opinion
In This Report
Methodology
Figure: Respondents by U.S. Geography
Figure: Respondents by Insurance Company 2005 Net Written Premium
Figure: Respondents by Major Insurance Lines of Business
Situation Overview
Table: U.S. Insurance ITO and BPO Spending, 2005 and 2010 ($B)
Research Findings: Insurance ITO and BPO Sourcing Practices
General ITO and BPO Outsourcing Tendencies
Figure: Outsourcing Method Currently Used
Figure: Number of Outsourcing Providers Company Would Consider Using
Outsourcing the Core
Policy Administration
Figure: Use of ITO and BPO for Some or All Policy Administration Processes
Claims Management
Figure: Use of ITO and BPO for Some or All Claims Management Processes
Customer Care
Figure: Use of ITO and BPO for Some or All Customer Care Processes
Drivers, Benefits, and Concerns ? Oh My!
Figure: Most Important Driver for Using ITO or BPO
Figure: Where the Cost Savings from Using ITO or BPO Will Go
Figure: Projected IT Savings from All ITO Activities in 2006
Figure: Major Concern Regarding ITO or BPO
Figure: ITO or BPO Provider's Understanding of the Insurance Business and the Processes It Is Supporting
Future Outlook
Figure: Respondents Not Planning to Use ITO or BPO for Select Core Administration Processes
Figure: Respondents Not Planning to Use BPO for Select Core Administration Processes
Figure: Insurance Company Outsourcing Stages
Essential Guidance
Learn More
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Synopsis

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