Insurance Technology - CRM in Global Insurance (Review Report): Industry Research

Insurance Technology - CRM in Global Insurance (Review Report)

Published Date: January 2008

Published By: Datamonitor

Page Count: 32

Order Code: R313-30026

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Overview: Catalyst; Summary; Methodology; Executive Summary; Introduction; Understanding the Opportunities for CRM in Global Insurance (Market Focus); Protecting and Improving Insurer's Margins with CRM (Strategy Focus); Customer Relationship Management Software Spending through 2012 in Insurance - North America (Databook); Customer Relationship Management Software Spending through 2012 in Insurance - Western Europe (Databook); Table of Contents; Table of figures; Table of tables; Understanding the Opportunities for CRM In Global Insurance (Market Focus); Summary; CRM will enable insurers to compete - and excel - in today's highly competitive market; Focus on the customer in order to improve sales and service productivity; Improve customer retention and customer growth: Keys to being competitive; Insurers must use CRM to navigate the different global challenges; The United States; Europe; BRIC; CRM must shed its negative legacy and prove ROI by focusing on business rather than IT implications; Vendors must clearly communicate that today's CRM strategies have evolved; Vendors and end-users must strive for enterprise-wide implementations-""Break Down the Silos""; Ensure that end-user participation is maximized; Protecting and Improving Insurer's Margins with CRM (Strategy Focus); Summary; Insurers must gain a full view of the customer in order to drive cross-sales and allocate resources more efficiently; Customer centricity begins with Customer Data Integration (CDI); Customer segmentation: The first step in customer analytics; Beyond segmentation: Portfolio Analysis and Predictive Analytics; Insurers must aggressively manage their producers, i.e. agents and brokers; Portals: The differing needs of captive and independent agents; Insurers need to integrate and automate sales, marketing and operations; ""Close the Loop""; Intelligent automation reduces costs and improves service; Design flexible offerings that meet the needs of the intricate insurance process; Create insurer-agent portals that allow for collaboration but respect the agent's sovereignty; Know where the market is heading so that you can properly market to insurers; Customer Relationship Management Software Spending through 2012 in Insurance - North America (Databook); Introduction; Global Spending on CRM Licenses by Insurers, by Region, through 2012; North American Spending on CRM Licenses by Insurers, by Country, through 2012; North American Spending on CRM Licenses, by Insurer Type, through 2012; Customer Relationship Management Software Spending through 2012 in Insurance - Western Europe (Databook); Introduction; Global Spending on CRM Licenses by Insurers, by Region, through 2012; Western European Spending on CRM Licenses by Insurers, by Country, through 2012; Western European Spending on CRM Licenses, by Insurer Type, through 2012
APPENDIX: Definitions; Methodology; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Table 2: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Table 3: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Table 4: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Table 5: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Table 6: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions)
List of Figures: Figure 1: Current threats and strategies; Figure 2: Premium Growth in BRIC compared to G7; Figure 3: The process required to turn a prospective customer into a policyholder; Figure 4: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Figure 5: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Figure 6: North American Spending on CRM Licenses, by Insurer Type, through 2012 ($ millions); Figure 7: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Figure 8: Western European Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Figure 9: Western European Spending on CRM Licenses, by Insurer Type, through 2012 ($ millions)