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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Japan Outsourcing User Survey 2007: Customer Perception and Needs
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| Published Date:
October 2007
Published By:
IDC
Page Count:
136
Order Code:
R104-31835
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Table of Contents
IDC Opinion
In This Study
Methodology
First-Stage Survey
Second-Stage Survey
Sample Profile
Table: Stage-One Survey Sample Profile by Industry
Table: Stage-One Survey Sample Profile by Company Size
Table: Stage-Two Survey Sample Profile by Industry
Table: Stage-Two Survey Sample Profile by Company Size
Executive Summary
Situation Overview
IT Outsourcing Implementation
Figure: IT Outsourcing Implementation
Figure: IT Outsourcing Implementation by Company Size
Figure: IT Outsourcing Implementation by Industry
Table: IT Outsourcing Rates: Previous and Current Survey Results
IT Outsourcing Vendor Recognition
Figure: IT Outsourcing Vendor Recognition
Figure: IT Outsourcing Vendor Recognition by Company Size
Figure: IT Outsourcing Vendor Recognition by Industry
Figure: Reasons for Recalling IT Outsourcing Vendor
Figure: IT Outsourcing Vendor Recognition by Company Size
Figure: IT Outsourcing Vendor Recognition by Industry
Figure: IT Outsourcing Vendor Recognition by Vendor
IT Outsourcing Market Environment and User Perception
Table: Stage-Two Survey Respondent Profile: IT Outsourcing Implementation
IT Outsourcing Investment Value
Figure: Stage-Two Survey Respondent Profile: Annual IT Outsourcing Investment Value by Company Size
Figure: Annual IT Outsourcing Investment Value Changes by Company Size, 2005-2006
Figure: Annual IT Outsourcing Investment Value Changes by Industry, 2005-2006
Figure: Annual IT Outsourcing Investment Value Changes by Company Size, 2006-2007
Figure: Annual IT Outsourcing Investment Value Changes by Industry, 2006-2007
Figure: Changes in Share of Annual IT Budget Allocated to IT Outsourcing Investment by Company Size, 2006-2007
Figure: Changes in Share of Annual IT Budget Allocated to IT Outsourcing Investment by Industry, 2006-2007
Usage Style and Purpose of IT Outsourcing
Figure: Forms of IT Outsourcing by Company Size
Figure: Forms of IT Outsourcing by Industry
Figure: IT Outsourcing Applications by Company Size
Figure: IT Outsourcing Applications by Industry
Future IT Outsourcing Implementation
Figure: IT Outsourcing Investment Value Forecast by Company Size
Figure: IT Outsourcing Investment Value Forecast by Industry
Figure: Forms of IT Outsourcing Expecting Increased Investment by Company Size
Figure: Forms of IT Outsourcing Expecting Increased Investment by Industry
Figure: IT Outsourcing Applications Expecting Increased Investment by Company Size
Figure: IT Outsourcing Applications Expecting Increased Investment by Industry
Expected and Actual Results of Using IT Outsourcing
Figure: Effects Expected from IT Outsourcing
Figure: Effects Expected from IT Outsourcing by Company Size
Figure: Effects Expected from IT Outsourcing by Industry
Figure: Effects of IT Outsourcing
Figure: Effects of IT Outsourcing: Expectations before Implementation
Use of IT Outsourcing Vendors
Figure: Existing (Potential) IT Outsourcing Vendors by Company Size
Table: Existing (Potential) IT Outsourcing Vendors by Industry
Vendor Selection Criteria
Figure: IT Outsourcing Vendor Selection Criteria
Figure: IT Outsourcing Vendor Selection Criteria by Company Size
Figure: IT Outsourcing Vendor Selection Criteria by Industry
Level of Satisfaction with IT Outsourcing Vendors
Figure: Level of Satisfaction with IT Outsourcing
Figure: Level of Dissatisfaction with IT Outsourcing by Company Size
Figure: Level of Dissatisfaction with IT Outsourcing by Industry
Review of IT Outsourcing Contracts
Figure: Revision of IT Outsourcing Contracts by Company Size
Figure: Revision of IT Outsourcing Contracts by Industry
Figure: Reasons for Revising IT Outsourcing Contracts
Reasons for Not Using IT Outsourcing
Figure: Reasons for Not Using IT Outsourcing
Necessity and Components of SLA Contracts
Figure: Necessity of SLA Contracts by Company Size
Figure: Necessity of SLA Contracts by Industry
Figure: Components of SLA Contracts
Figure: Components of SLA Contracts by Company Size
Figure: Components of SLA Contracts by Industry
Figure: Aspects of SLA Emphasized by Form of IT Outsourcing Contracts
Figure: Aspects of SLA Emphasized by Company Size
Figure: Aspects of SLA Emphasized by Industry
New Outsourcing Trends
Business Continuity (BC)
Figure: Business Continuity Measures
Figure: Business Continuity Measures by Company Size
Figure: Business Continuity Measures by Industry
Figure: Business Continuity Measures: Use of Vendors
Figure: Expectations on IT Vendors in Realizing Business Continuity by Company Size
Figure: Expectations on IT Vendors in Realizing Business Continuity by Industry
BPO Services
Figure: BPO Service Implementation
Figure: Finance and Accounting BPO Service Implementation
Figure: HR and Administration BPO Service Implementation
Figure: Customer Care BPO Service Implementation
Figure: Procurement BPO Service Implementation
Figure: BPO Service Implementation Status
Figure: Expected Effects of BPO
Figure: Expected Effects of BPO by Company Size
Figure: Expected Effects of BPO by Industry
Figure: Concerns over BPO
Figure: Concerns Over BPO by Company Size
Figure: Concerns Over BPO by Industry
Outsourcing Trends from Users' Perspective
Figure: Forecast Outsourcing Trends
Figure: Forecast Outsourcing Trends by Company Size
Figure: Forecast Outsourcing Trends by Industry
Future Outlook
Forecast
Essential Guidance
Actions to Consider
Learn More
Related Research
IT Services Market Definitions
Project-Oriented
IT Outsourcing
Support and Training
Japan Outsourcing Survey Questionnaire
First-Stage Survey
Second-Stage Survey
Synopsis
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