Taking the Lead in the North American Market (Strategy Focus): Industry Research

Taking the Lead in the North American Market (Strategy Focus)

Published Date: December 2006

Published By: Datamonitor

Page Count: 8

Order Code: R313-18915

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Description

Table of Contents

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DATAMONITOR VIEW 1
CATALYST 1
SUMMARY 1
METHODOLOGY 2
ANALYSIS 3
Americans are becoming increasingly mobile, and spending more time on the road 4
Both Canada and the US are experiencing an accelerating shift away from face-to-face transactions, supported by web self-service. 5
Firms want to cut costs while increasing personalized marketing 5
APPENDIX 7
Definitions 7
Contact centers 7
Dual tone multi-frequency (DTMF) 7
Interactive voice response (IVR) 7
Natural language understanding (NLU) 7
Open-standards 8
Extended methodology 8
Further reading 8
Ask the analyst 8
List of Tables
Table 1: North American spending on speech solutions, by component, 2005-2010 4
List of Figures
Figure 1: North American spending on speech solutions, by component, 2005-2010 3

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