Lincoln Financial-Accenture Procurement BPO Engagement: A Case Study: Industry

Lincoln Financial-Accenture Procurement BPO Engagement: A Case Study

Published Date: July 2005

Published By: IDC

Page Count: 11

Order Code: R104-20380

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Situation Overview
Engagement Scope
The IT Component
Consulting Services
Service Delivery
Background to the Engagement
Vendor Evaluation and Selection
A Competitive Bid Process
"Must-Haves" Versus Deal Clinchers
Key Issues in the Decision-Making Process
Contract Pricing
Governance
Future Outlook
Progress on the Engagement
A Phased Approach to Implementation
Leveragability of Accenture's Other Procurement BPO Work
Essential Guidance
For Buyers
For Vendors
Learn More
Definitions
Business Process Outsourcing
Procurement
Accenture Procurement Solutions
Related Research
Synopsis

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