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Home > Business/Finance > Diversified Services > Business Outsourcing
Malaysia Business Process Outsourcing Adoption Rate
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| Published Date:
September 2007
Published By:
IDC
Page Count:
42
Order Code:
R104-31541
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Table of Contents
IDC Opinion
In This Study
Methodology
Figure: Sample Size by Number of Employees
Figure: Sample Size by Types of Companies
Figure: Sample Size by Types of Offices
Figure: Sample Size by Vertical Industry
Executive Summary
Situation Overview
Introduction
How IDC Defines Business Process Outsourcing
Distinction Between Business Process Outsourcing and Processing Services
Figure: Business Process Outsourcing: A Hybrid Service Model
Horizontal Versus Vertical Business Process Outsourcing
Horizontal Business Process Outsourcing
Vertical Business Process Outsourcing
Key Focus on Horizontal Functions
Survey Findings and Analysis
Current Business Outsourcing Adoption in Malaysia
Figure: Current Business Outsourcing Adoption in Malaysia
Table: Current Business Outsourcing Adoption in Malaysia by Marco Verticals (%)
Non-Business Process Outsourcing Adopters
Figure: Reasons for Not Outsourcing
Table: Reasons for Not Outsourcing by Macro Verticals (%)
Potential Adopters
Table: Criteria in Making Decision for Organization That Is Considering Outsourcing (%)
Horizontal Business Outsourcing Adoption by Functional Types
Business outsourcing = processing services + BPO
Figure: Enterprises' Business Outsourcing Engagement
Table: Enterprises' Business Outsourcing Engagement by Company Size (%)
Horizontal Business Outsourcing Functions Adoption by Verticals
Table: Enterprises' Business Outsourcing Functions by Company Size (%)
Horizontal Business Process Outsourcing Versus Processing Services by Verticals
Table: Horizontal Business Process Outsourcing Versus Processing Services by Verticals(%)
Table: Subprocesses by Verticals (%)
Users' Experience in Business Outsourcing Services Engagement
Users' Experience
Table: Satisfaction of Business Process Outsourcing Vendor Versus Business Processing Outsourcing's Experience by Verticals (%)
Benefits and Challenges of Business Process Outsourcing Strategy
Table: Benefits of Business Process Outsourcing Strategy by Verticals (%)
Table: Issues with Business Process Outsourcing Strategies by Verticals (%)
Will You Renew Your Contract?
Table: Will You Renew Your Contract? (%)
Future Outlook
Where Does the Organization Prefer the Outsourcing To Be?
Table: Where Does the Organization Prefer the Outsourcing To Be? (%)
Steps Taken Before Embarking on Business Process Outsourcing
Table: Steps Taken Before Embarking on Business Process Outsourcing (%)
What Issues Are Important to Organization?
Table: Top Issues Before Embarking on Business Process Outsourcing
Essential Guidance
Actions to Consider:
Learn More
Related Research
Horizontal Business Process Outsourcing Market Definitions
Human Resources
Training
Procurement
Finance and Accounting
Customer Care
Synopsis
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