Managed Print Services: What Australia End Users Want: Industry Research Report

Managed Print Services: What Australia End Users Want

Published Date: June 2008

Published By: IDC

Page Count: 17

Order Code: R104-34057

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Australian Businesses' Current Approach to Managing Printing and Imaging Environment
Figure: Businesses' Management of Printing and Imaging Infrastructure
Users' Objectives of Deploying Managed Print Services
Figure: Objectives of Deploying Managed Print Services
How Much Cost Reduction Do Businesses Expect from Managed Print Services?
Figure: Cost Reduction Expectation from Managed Print Services
Adopters of Managed Print Services: What Do They Say?
How Recent Is Australian Businesses' Outsourcing of Printing and Imaging Requirements?
Figure: Maturity of Adoption of Managed Print Services
What Are the Most Commonly Outsourced Printing and Imaging Functions?
Figure: The Most Commonly Outsourced Printing and Imaging Functions
Which Payment Structures Do Managed Print Service Customers Use?
Table: Managed Print Service Payment Structures Used by Australian Businesses
Who Are the Preferred Service Providers?
Figure: Preferred Service Providers
What Problems Do End Users Experience With Managed Print Services?
Figure: Instances of Problems Experienced With Managed Print Services
Figure: Common Problems Experienced with Managed Print Services
How Satisfied Are End Users With Their Managed Print Service Arrangements?
Figure: Adopters' Overall Satisfaction With Deployment of Managed Print Services
Future Outlook
Non-Adopters of Managed Print Services: What Do They Say?
Would Non-Adopters Be Willing to Consider Managed Print Services in the Future?
Figure: Non-Adopters' Attitude Towards Managed Print Services
Which Key Concerns of Non-Adopters of Managed Print Services Should Vendors Strive to Address?
Figure: Perceived Obstacles to Managed Print Service Implementation
Essential Guidance
Learn More
Related Research
Definitions
Managed Print Service
Synopsis

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