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Home  > Computers and Information Technology  >  IT Administration & Services  >  Outsourcing

Manufacturing Technology Outsourcing (Review Report)

Published Date: July 2006
Published By: Datamonitor
Page Count: 76
Order Code: R313-15186
 
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DATAMONITOR VIEW
CATALYST
SUMMARY
METHODOLOGY


EXECUTIVE SUMMARY
Introduction
Outsourcing technology for manufacturers (Technology Focus)
BPO in the ... manufacturing industry (Databook)
Summary
Operational outsourcing is increasing at a steady rate as manufacturers look to specialize
Manufacturing outsourcing is still a growing market but the cost of logistics is rising
Product design is helping manufacturers bring better, safer products to market faster
Logistics has been the traditional area of operational outsourcing and remains a key industry
Horizontal BPO continues to grow, driven by customer interaction outsourcing
Human resource management is a low priority for manufacturers looking to outsource
Finance and accounting is experiencing slow growth as manufacturers continue to rely on ERP systems
Customer support is currently a 'boom' area for manufacturers after competitive differentiation

OUTSOURCING TECHNOLOGY FOR MANUFACTURERS (TECHNOLOGY FOCUS)
Summary
PLM supports manufacturers who wish to utilize operational outsourcing
Collaboration on design is a key feature of PLM
Support for the input of contract manufacturers helps maximize the outsourcing agreement
PLM helps to integrate the output from outsource design partners
Security remains a key issue, but PLM can handle it well
Manufacturers can allow outsourcers access to internal systems
An external platform provides additional security for manufacturers
PLM helps manufacturers assess the impact of an outsourcing-related problem
Metadata can automatically be associated with a specific product
Manufacturers seek to derive value from progressive BPO strategies
BPO contracts can take various forms, but normally break down into two categories
Manufacturers have the opportunity to outsource a number of different business functions
Finance and accounting helps manufacturers comply with regulation and focus on their core competency
Human resource management is one of the more popular functions to be outsourced
Manufacturers can improve their customer relationship management by outsourcing its processes
Supply chain management outsourcing is a small segment of the market, but is growing quickly
Outsourcing brings multiple benefits to manufacturers faced with increasing market and internal pressures
The market for BPO services in the manufacturing industry is continuing to grow
The worldwide market for BPO services will grow at a steady rate
The finance and accounting segment is growing, but at a decreasing rate
Human resource management is on the rise, and at an increasing rate
Customer relationship management outsourcing is the largest component of the BPO market
Supply chain management is growing at the fastest rate, but remains the smallest contributor to BPO

BPO IN THE UK MANUFACTURING INDUSTRY (DATABOOK)
Introduction
Definitions
Total BPO revenues within the UK manufacturing industry
CRM BPO revenues within the UK manufacturing industry
F&A BPO revenues within the UK manufacturing industry
HR BPO revenues within the UK manufacturing industry
KP BPO revenues within the UK manufacturing industry
P&B BPO revenues within the UK manufacturing industry
SM BPO revenues within the UK manufacturing industry


BPO IN THE NORDIC MANUFACTURING INDUSTRY (DATABOOK)
Introduction
Total BPO revenues within the Nordic manufacturing industry
CRM BPO revenues within the Nordic manufacturing industry
F&A BPO revenues within the Nordic manufacturing industry
HR BPO revenues within the Nordic manufacturing industry
KP BPO revenues within the Nordic manufacturing industry
P&B BPO revenues within the Nordic manufacturing industry
SM BPO revenues within the Nordic manufacturing industry


BPO IN THE GERMAN MANUFACTURING INDUSTRY (DATABOOK)
Introduction
Total BPO revenues within the German manufacturing industry
CRM BPO revenues within the German manufacturing industry
F&A BPO revenues within the German manufacturing industry
HR BPO revenues within the German manufacturing industry
KP BPO revenues within the German manufacturing industry
P&B BPO revenues within the German manufacturing industry
SM BPO revenues within the German manufacturing industry


BPO IN THE ITALIAN MANUFACTURING INDUSTRY (DATABOOK)
Introduction
Total BPO revenues within the Italian manufacturing industry
CRM BPO revenues within the Italian manufacturing industry
F&A BPO revenues within the Italian manufacturing industry
HR BPO revenues within the Italian manufacturing industry
KP BPO revenues within the Italian manufacturing industry
P&B BPO revenues within the Italian manufacturing industry
SM BPO revenues within the Italian manufacturing industry


BPO IN THE FRENCH MANUFACTURING INDUSTRY (DATABOOK)
Introduction
Total BPO revenues within the French manufacturing industry
CRM BPO revenues within the French manufacturing industry
F&A BPO revenues within the French manufacturing industry
HR BPO revenues within the French manufacturing industry
KP BPO revenues within the French manufacturing industry
P&B BPO revenues within the French manufacturing industry
SM BPO revenues within the French manufacturing industry


APPENDIX
Definitions
Further reading
Ask the analyst


List of Tables
Table 1: Manufacturing outsourcing intentions for the following 12 months
Table 2: Product design outsourcing intentions for the following 12 months
Table 3: Logistics outsourcing intentions for the following 12 months
Table 4: Human resource management outsourcing intentions for the following 12 months
Table 5: Accounting and finance outsourcing intentions for the following 12 months
Table 6: Customer support outsourcing intentions for the following 12 months
Table 7: The Global market for BPO services within manufacturing (2002-08)
Table 8: The Global market for finance and accounting BPO services within manufacturing (2002-08)
Table 9: The Global market for HRM BPO services within manufacturing (2002-08)
Table 10: The Global market for CRM BPO services within manufacturing (2002-08)
Table 11: The Global market for supply management BPO services within manufacturing (2002-08)
Table 12: BPO definitions
Table 13: BPO services in the UK MFG industry. 2002-08 ($m)
Table 14: CRM BPO services in the UK MFG industry. 2002-08 ($m)
Table 15: F&A BPO services in the UK MFG industry. 2002-08 ($m)
Table 16: HR BPO services in the UK MFG industry. 2002-08 ($m)
Table 17: KP BPO services in the UK MFG industry. 2002-08 ($m)
Table 18: P&B BPO services in the UK MFG industry. 2002-08 ($m)
Table 19: SM BPO services in the UK MFG industry. 2002-08 ($m)
Table 20: BPO definitions
Table 21: BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 22: CRM BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 23: F&A BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 24: HR BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 25: KP BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 26: P&B BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 27: SM BPO services in the Nordic MFG industry. 2002-08 ($m)
Table 28: BPO definitions
Table 29: BPO services in the German MFG industry. 2002-08 ($m)
Table 30: CRM BPO services in the German MFG industry. 2002-08 ($m)
Table 31: F&A BPO services in the German MFG industry. 2002-08 ($m)
Table 32: HR BPO services in the German MFG industry. 2002-08 ($m)
Table 33: KP BPO services in the German MFG industry. 2002-08 ($m)
Table 34: P&B BPO services in the German MFG industry. 2002-08 ($m)
Table 35: SM BPO services in the German MFG industry. 2002-08 ($m)
Table 36: BPO definitions
Table 37: BPO services in the Italian MFG industry. 2002-08 ($m)
Table 38: CRM BPO services in the Italian MFG industry. 2002-08 ($m)
Table 39: F&A BPO services in the Italian MFG industry. 2002-08 ($m)
Table 40: HR BPO services in the Italian MFG industry. 2002-08 ($m)
Table 41: KP BPO services in the Italian MFG industry. 2002-08 ($m)
Table 42: P&B BPO services in the Italian MFG industry. 2002-08 ($m)
Table 43: SM BPO services in the Italian MFG industry. 2002-08 ($m)
Table 44: BPO definitions
Table 45: BPO services in the French MFG industry. 2002-08 ($m)
Table 46: CRM BPO services in the French MFG industry. 2002-08 ($m)
Table 47: F&A BPO services in the French MFG industry. 2002-08 ($m)
Table 48: HR BPO services in the French MFG industry. 2002-08 ($m)
Table 49: KP BPO services in the French MFG industry. 2002-08 ($m)
Table 50: P&B BPO services in the French MFG industry. 2002-08 ($m)
Table 51: SM BPO services in the French MFG industry. 2002-08 ($m)


List of Figures
Figure 1: Manufacturing outsourcing intentions for the following 12 months
Figure 2: Product design outsourcing intentions for the following 12 months
Figure 3: Logistics outsourcing intentions for the following 12 months
Figure 4: Human resource management outsourcing intentions for the following 12 months
Figure 5: Accounting and finance outsourcing intentions for the following 12 months
Figure 6: Customer support outsourcing intentions for the following 12 months
Figure 7: Datamonitor's view of PLM
Figure 8: The Global market for BPO services within manufacturing (2002-08)
Figure 9: The Global market for finance and accounting BPO services within manufacturing (2002-08)
Figure 10: The Global market for HRM BPO services within manufacturing (2002-08)
Figure 11: The Global market for CRM BPO services within manufacturing (2002-08)
Figure 12: The Global market for supply management BPO services within manufacturing (2002-08)
Figure 13: BPO services in the UK MFG industry. 2002-08 ($m)
Figure 14: CRM BPO services in the UK MFG industry. 2002-08 ($m)
Figure 15: F&A BPO services in the UK MFG industry. 2002-08 ($m)
Figure 16: HR BPO services in the UK MFG industry. 2002-08 ($m)
Figure 17: KP BPO services in the UK MFG industry. 2002-08 ($m)
Figure 18: P&B BPO services in the UK MFG industry. 2002-08 ($m)
Figure 19: SM BPO services in the UK MFG industry. 2002-08 ($m)
Figure 20: BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 21: CRM BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 22: F&A BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 23: HR BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 24: KP BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 25: P&B BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 26: SM BPO services in the Nordic MFG industry. 2002-08 ($m)
Figure 27: BPO services in the German MFG industry. 2002-08 ($m)
Figure 28: CRM BPO services in the German MFG industry. 2002-08 ($m)
Figure 29: F&A BPO services in the German MFG industry. 2002-08 ($m)
Figure 30: HR BPO services in the German MFG industry. 2002-08 ($m)
Figure 31: KP BPO services in the German MFG industry. 2002-08 ($m)
Figure 32: P&B BPO services in the German MFG industry. 2002-08 ($m)
Figure 33: SM BPO services in the German MFG industry. 2002-08 ($m)
Figure 34: BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 35: CRM BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 36: F&A BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 37: HR BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 38: KP BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 39: P&B BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 40: SM BPO services in the Italian MFG industry. 2002-08 ($m)
Figure 41: BPO services in the French MFG industry. 2002-08 ($m)
Figure 42: CRM BPO services in the French MFG industry. 2002-08 ($m)
Figure 43: F&A BPO services in the French MFG industry. 2002-08 ($m)
Figure 44: HR BPO services in the French MFG industry. 2002-08 ($m)
Figure 45: KP BPO services in the French MFG industry. 2002-08 ($m)
Figure 46: P&B BPO services in the French MFG industry. 2002-08 ($m)
Figure 47: SM BPO services in the French MFG industry. 2002-08 ($m)
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