I. Introduction
II. Executive Summary
III. Economic Environment
IV. Market Dynamics
V. Analysis of Cities
VI. Strategic Challenges
VII. Conclusions
List of Figures
• Figure 1. Agent Share 2007
• Figure 2. Agent Share by City 2007
• Figure 3. Outsourcing Service Providers
• Figure 4. Cultural Domain Acuity Model™
• Figure 5. Vendor Market Share ACDs
• Figure 6. Teledensity (% Share of Population)
List of Tables
• Table 1. Agent Seats Agents & Personnel Growth 2004- 2008
• Table 2. Mexico Performance Indicator 2002-2008
• Table 3. Mexico Leading Vendors Performance 2007
• Table 4. Mexico Cities Assessment Index™
• Table 5. Mexico Cities Demographic Analysis
• Table 6. Mexico Cities Cost Comparisons
• Table 7. Mexico Personnel Expense Matrix 2007
• Table 8. Mexico Cities Bilingual Density (% Share of Population)
• Table 9. Mexico Costs & Well Being Matrix 2007
• Table 10.Nearshore & Offshore Comparative Evaluation Index
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