The Middle East - Cash Rich, Services Poor (Market Focus): Industry Research Report

The Middle East - Cash Rich, Services Poor (Market Focus)

Published Date: September 2007

Published By: Datamonitor

Page Count: 14

Order Code: R313-26246

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DATAMONITOR VIEW: CATALYST; SUMMARY; ANALYSIS; The spread of a global economy represents a strong growth opportunity for vendors; Various industries and geographies are influential in the customer interaction industry; Liberalization of financial services has led to a proliferation of activity in the region governed by Islamic law; The communications industry is rapidly transforming the Middle East; Hospitality and travel present the biggest growth opportunity and the biggest
challenge for vendors: The United Arab Emirates, Egypt and the Kingdom of Saudi Arabia are the geographical markets to target; Middle Eastern governments are offering lucrative incentives to attract FDI; Infrastructure projects have primed the region for network build; The Middle East can act as an entry point to the larger Asian markets; ACTIONS; Vendors need to be aware of the religious laws governing the financial services industry; Lucrative incentives are available for vendors to invest in this region; The Middle East is modernizing but on its own terms; The mobile sector has the potential to ring much revenue into vendors' cash registers
APPENDIX: Methodology; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: Spending on contact center technology in the Middle East, 2005 - 2010; Table 2: APs in the Middle East, 2006 - 2012
List of Figures: Figure 1: GDP indicates strong growth but per captia GDP is low; Figure 2: Spending on contact center technology in the Middle East, 2005 - 2010 ($m); Figure 3: APs in the Middle East, 2006 - 2012; Figure 4: Particular contact center solutions will be alluring to communications providers in the Middle East