2008 US Mobile Banking Benchmark Study: Mobile Access, Features, and Security—What Banks Are Offering Now

Published Date: May 2008 Published By: Javelin Strategy & Research Page Count: 50 Order Code: R3424-59 $1,750.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Overview Primary Questions Findings And Analysis Methodology Executive Summary Value Proposition Expand Access Via Multiple Platforms To Draw In Consumer Groups How Setup Affects Access Utilize The Mobile Phone Channel For Setup Tech Savvy And Unbanked Show Increased Likelihood To Use Mobile Banking Security Is The Sticking Point For Consumers Adoption How Consumer’s Risk Changes By The Channel What Transactions Are Showing Up Now On The Mobile Banker’s Screen Access, Security And Features-What Banks Are Offering Now Access: What Banks Are Offering Now The Big Ten FIs And What They Are Offering Security: What Banks Are Offering Now Features: What Banks Are Offering Now Basic Functions Intermediate And Advanced Functions Opportunities For Improvement Unique Features How To Assess The Three Access Platforms Penetration Rates Cost Differences Partnerships With Wireless Carriers Ease Of Setup And Use Mobile Browsers Security Levels Tracking Usage Patterns Of Current Mobile Bankers Best Functions For Each Application Mobile Service Platform Providers Appendices Related Research Companies Mentioned Table of Figures Figure 1: Screenshot from Kiwibank's Mobile Banking Demo Figure 2: Mobile Phone Features Used by Mobile Bankers vs. All Consumers with Mobile Phones Figure 3: Online Bankers vs. Non-Online Bankers Likelihood to Conduct Mobile Banking Figure 4: Likelihood to Use Mobile Banking by Consumer Groups Figure 5: Top Consumer Security Concerns about Mobile Banking Figure 6: How the Availability of New Channels of Banking Affects Consumer Risk Behavior Figure 7: Tech CU’s Multifactor Authentication Log-In Process Figure 8: Mobile Banking Activities by Mobile Bankers Last 30 Days vs. Last 12 Mos. Figure 9: Mobile Offerings-Functions to Be Reviewed Figure 10: Percentage of Financial Institutions Providing Access by Platform Figure 11: Chase Mobile’s Text Message-based Mobile Banking Solution Figure 12: Top Ten Financial Institutions and their Planned Mobile Operating Systems Figure 13: Percentage of Financial Institutions Meeting Security Criteria Figure 14: Percentage of Financial Institutions Meeting Mobile Banking Service Features Criteria Figure 15: Bank of Stockton’s Mobile Banking Demo Figure 16: Platform Access Comparison Figure 17: Types of Mobile Activity by Availability, Enablement of Data Plan, and Usage Figure 18: Mobile Wireless Carriers by Market Share Figure 19: Platform Security Comparison Figure 20: Platform Features Comparison Figure 21: Mobile Services Platform Providers Figure 22: Forecast of Availability, Use and Adoption of Mobile Channel for Banking, 2007-2012 Figure 23: Methods of Mobile Access by Financial Institution, Alphabetically Figure 24: Security Factors Adopted by Institution Figure 25: Total Features, by Institution, Alphabetically Similar Products • 2009 Top 10 Business Drivers, Strategic Responses, and IT Initiatives in Global Payments Published Nov 2008 by TowerGroup • Mobile Banking and Payments, September 2008: Leaders, Laggards, and New Trends Published Oct 2008 by TowerGroup • Geography Is No Longer a Barrier for International Mobile Remittances Published Oct 2008 by Yankee Group • Data Breaches: What Should Banks, Payments Firms and Merchants do to Protect Brand Equity and Customer Loyalty? Published Oct 2008 by Javelin Strategy & Research • Emerging Media and Technology - UK Published Oct 2008 by Mintel International Group Ltd. • Mobile-Banking Consumer Behaviors How Segmentation and an Emphasis on Smartphone Users Will Build Profits, Loyalty and Adoption Published Oct 2008 by Javelin Strategy & Research • Online Storage ‘Vaults’ The Electronic Safe Deposit Box Brings Opportunities for Loyalty and Fees, but Can It Overcome Daunting Challenges? Published Oct 2008 by Javelin Strategy & Research • Banking on PHRs and the Personal Health Technology Platforms Published Sep 2008 by IDC • The Future of Electronic Payment Technology in New Zealand: A Market Overview Published Sep 2008 by IDC • Mobile Banking and Payments, August 2008: Leaders, Laggards, and New Trends Published Sep 2008 by TowerGroup