Non Voice BPO in Healthcare: Industry Research Report

Non Voice BPO in Healthcare

Published Date: March 2008

Published By: Cygnus Business Consulting and Research

Page Count: 125

Order Code: R3438-84

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1. EXECUTIVE SUMMARY
2. OVERVIEW: 2.1 Global BPO Industry
3. GLOBAL HEALTHCARE INDUSTRY: 3.1 Industry segments; 3.2 Major Markets
4. OUTSOURCING PROCESSESS: 4.1 Healthcare Providers; 4.2 Healthcare Payers; 4.3 Others
5. BPO IN HEALTHCARE - INDIA: 5.1 Overview; 5.2 Market Trends; 5.3 Regulations & Policies; 5.4 Issues & Challenges
6. GROWTH DRIVERS
7. CRITICAL SUCCESS FACTORS AND STRATEGIES: 7.1 Critical Success Factors; 7.2 Strategies for success
8. INDIA AS A DESTINATION OF HEALTHCARE OUTSOURCING: 8.1 Major Healthcare Outsourcing Service providers.
9. PROFILES OF HEALTHCARE BPOs: 9.1 Ajuba; 9.2 Apollo Health Street (AHSL); 9.3 CBay Systems; 9.4 Comat Technologies.; 9.5 Lapiz Healthcare; 9.6 Promantra; 9.7 Tranquilmoney; 9.8 Vision Healthsource; 9.9 WNS Global Services 87 MNC - Healthcare BPOs; 9.10 ACS of India Private Limited; 9.11 Cognizant Technology Solutions; 9.12 IBM Daksh Business Process Services Private Limited Indian Healthcare BPOs; 9.13 EXL Services; 9.14 Datamatics Technologies Ltd (DTL); 9.15 Hinduja TMT; 9.16 FirstSource; 9.17 Nipuna Services; 9.18 Infosys BPO; 9.19 TCS BPO; 9.20 Wipro Healthcare & Life Sciences
10. FUTURE OUTLOOK: ANNEXURE 1: MAJOR HEALTHCARE PAYERS AND PROVIDERS; ANNEXURE 2: KEY FACTS - MARKETS FOR BPO IN AMERICAS, EUROPE, ASIA AND OTHER COUNTRIES; ANNEXURE 3: LIST OF ABBREVIATIONS; ANNEXURE 4: BIBLIOGRAPHY
LIST OF FIGURES: Chart 2.1: Major Markets Share in Global ITO Mega Deals - 2004 & 2005; Chart 2.2: Major Markets Share in Global BPO Mega Deals - 2004 & 2005; Chart 3.1: Global Healthcare Market - Regional Share & Size*; Chart 3.2: Public vs. Private Healthcare Expenditure 2003-; Chart 3.3: US - GDP & Healthcare Expenditure 2003-; Chart 3.4: Public vs. Private Healthcare Expenditure 2003-; Chart 3.5: UK - GDP & Healthcare Expenditure 2003-07; Chart 3.6: Public vs. Private Healthcare Expenditure 2003-; Chart 3.7: France - GDP & Healthcare Expenditure 2003-; Chart 3.8: Public vs. Private Healthcare Expenditure 2003-; Chart 3.9: Germany - GDP & Healthcare Expenditure 2003-; Chart 3.10: Public vs. Private Healthcare Expenditure 2003-07; Chart 3.11: Australia - GDP & Healthcare Expenditure 2003-
LIST OF TABLES: Table 2.1: Top 10 Best Performing BPOs in 2007.; Table 2.2: Outsourcing Revenues of Big Six, 2002-07(USDm); Table 2.3 Major Players in Outsourcing; Table 3.1: Leading Hospitals in the US; Table 3.2: Major Health Plan Providers; Table 3.3: Healthcare Providers - UK; Table 3.4: Health Plan Providers - UK; Table 3.5: Healthcare Providers - France; Table 3.6: Health Plan Providers - France; Table 3.7: Healthcare Providers - Germany; Table 3.8: Health Plan Providers - Germany; Table 3.9: Healthcare Providers - Australia; Table 3.10: Health Plan Providers - Australia; Table 5.1: Indian BPO regulation vis-a-vis competition; Table 8.1: India vs. US BPO Table 8.2: Major Healthcare BPO Companies in India
LIST OF FIGURES: Figure 4.1: Revenue Cycle Management - Schematic Diagram; Figure 4.2: Accounts Receivables

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