North American Contact Center Outsourcing Market: Industry Research Report

North American Contact Center Outsourcing Market

Published Date: December 2003

Published By: Frost & Sullivan

Order Code: R1-2570

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Description

Table of Contents

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1 | MARKET OVERVIEW

  Summary of Major Findings
      1. Internationalization and Regulation Reshape Industry

      2. Market Trends

      3. Growth of Offshore

      4. Do-Not-Call Legislation

  2 | MARKET ANALYSIS

  Market Challenges
      1. Challenges

  Revenue & Pricing Analysis
      1. Market Drivers

      2. Market Restraints

      3. Revenue Forecasts

      4. Percent of Revenues by Application

      5. Percent of Revenues by Inbound Versus Outbound Service

      6. Percent of Revenues by Inbound and Outbound Sales

      7. Percent of Revenues Inbound Versus Outbound

      8. Percent of Activities by Contact Medium

      9. Live versus Automated

      10. Percent of Revenues by Vertical Market

      11. Pricing Analysis

  3 | COMPETITIVE OVERVIEW

  Competitive Analysis
      1. Competitive Analysis

      2. Market Share Analysis

  Strategies and Awards
      1. Growth Strategies

      2. Awards

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