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Home > Business/Finance > Diversified Services > Business Outsourcing
Norway Business Process Outsourcing (BPO) Market Forecast and Analysis, 2003-2008
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| Published Date:
June 2004
Published By:
IDC
Page Count:
54
Order Code:
R104-15909
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Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Business Outsourcing
Figure: The IT Outsourcing, Processing Services and BPO Relationship
Business Process Outsourcing Services
Processing Services
Distinction Between BPO and Processing Services
Key Versus "Other" Horizontal Business Functions
Horizontal Versus Vertical BPO
Horizontal (Functional) BPO
Vertical (Industry-Oriented) BPO
Core BPO
The IT Components of BPO
Table: IT Versus Non-IT Components of BPO Engagements
IT Components
Non-IT Components
Executive Summary
Table: 2003 Key BPO Market Trends and Implications for Service Providers
Situation Overview
Key Buyer Trends
Cost Savings Continues to be the Number 1 Driver for BPO
Cost Aside, More Strategic Imperatives Drive BPO Decisions
Tactical Objectives Are Still in Play but Serve as Building Blocks Toward More Strategic Imperatives
Decision Making Is in the Hands of Senior Business Executives
The Due Diligence Process Has Become More Exacting, but Buyers Are Unclear About Principles and Procedures for Evaluating BPO Naturally,
Shifts in What Companies Are Willing to Outsource Are Dramatic
Buyers Demand a Total Package of Services Comprising a Comprehensive Set of Integrated Capabilities
Buyers Place a Premium on Professional Services and Global Capabilities
Buyers Distinguish Between Must-Haves and Deal Clinchers
Key Vendor Trends
Shifts in the Competitive Landscape Are Dramatic, with New Entrants from a Variety of Backgrounds
The Business Models of BPO Service Providers Are Changing
Mergers and Acquisitions Abound as Vendors Seek to Round Out Gaps
Players Experiment with Different Entry Points for BPO
Supply Is Ahead of Demand
Outsourcing Status in the Nordics and Norway
Figure: Current Outsourcing Profile (IT- and Business Processes): Nordic
Figure: Outsourced IT- or Business Processes
Figure: Rating of Outsourcing Satisfaction in Nordic Companies
Table: Satisfaction with outsourcing Benefits by country
Figure: Reasons for not Outsourcing in Nordic Companies
Table: Reasons for not outsourcing by Country
Figure: Current Outsourcing Status, Norway
Impact of Offshore and Nearshore Markets in Eastern Europe
Reasons for Building Nearshore Capabilities in Central and Eastern Europe
EC Data Protection and Safe Harbor
Shared Service Centers in Eastern Europe
Czech Republic, Prague
Accenture
IBM GS
Hungary, Budapest
Accenture
SYKES
EDS
Poland, Warsaw
Atos Origin
EDS
Exult, Krakow
Future Outlook
BPO Forecast
Drivers
Inhibitors
Forecast and Assumptions
Table: Key Forecast Assumptions for the Norwegian BPO Market Development 2004-2008
Figure: The Migration to a BPO Services Delivery Model
Market Analysis and Forecast, 2003-2008
Table: Total Nordic BPO Services Market, 2003-2008 - by process (NOK Million)
Table: Total BPO Services Market in Norway 2003-2008 - by process (NOK Million)
Human Resources
Table: 2003 Buyer and Vendor Trends for Human Resource BPO
Procurement
Table: 2003 Buyer and Vendor Trends for Procurement BPO
Finance and Accounting
Table: 2003 Buyer and Vendor Trends for Finance and Accounting BPO
Customer Care
Table: 2003 Buyer and Vendor Trends for Customer Care BPO
Industry - Specific BPO
The IT Component of BPO
Processing Services Forecast
Table: Processing Services Market Size and Forecast in Norway 2003-2008, NOK Mill.
Table: Key Forecast Assumptions for the Norwegian Processing Services Market Development 2004-2008
Trends in the Other BPO Sectors
Logistics
Table: 2003 Buyer and Vendor Trends for Logistics BPO
Engineering/R&D
Table: 2003 Key Trend and 2004 Outlook for Engineering/R&D BPO
Sales and Marketing
Table: 2003 Key Trends and 2004 Outlook for Sales and Marketing BPO
Facility Operations and Management
Table: 2003 Key Trends and 2004 Outlook for Facility Operations and Management BPO
Training
Table: 2003 Key Trends and 2004 Outlook for Training BPO
News and Deals
Essential Guidance
Learn More
Related Research
Synopsis
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