A. Background
B. Offshore Outsourcing Drivers
C. BPO Market Size and Opportunities
D. Economics of Offshore Outsourcing
E. Deciding What to Outsource
F. Outsource Ownership Models
G. Deciding Where to Outsource
H. Criteria for Choosing an Offshore Country and Vendor
I. Governance of the Outsourcing Lifecycle
J. Implications for Managers
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