I The State of Banking
A. Getting To The Core of US Banking
It's Fun to Plea to the F-D-I-C
Shortcomings of Bank Marketing
B. Traditional Agents of Convergence
Mergers and Acquisitions
Competition
Customer Demand
Know Thy Customer
C. The Bark of Technology

II Internet Banking: Secession or Union?
A. Statistical Scarcity
B. Banks With Websites
Portals & Problems
C. The Bankers' Perspective
What Is Online Banking?
D. Market Size & Usage
eMarketer's Forecast
Other Analysts' Forecasts
Bank Consumer Usage
The Fickle Retail Customer
E. Small Business Banking
More on the Shortcomings of Bank Marketing
F. Mobile Banking
G. Problems with Research and Analysis

III The Big 3 of Bank Technology
A. Electronic Bill Presentment & Payment
Types of EBPP
Banks as Bill Consolidators
Who Is Going to Pay For That?
B. Account Aggregation
Consumer Interest and Preferences
Types of Account Aggregation
A Toast to Regulators
C. CRM
CRM Spending
The Customer?
Feeling the Pressure

Index of Charts