Online Bill Payment and Presentment: The Seven Habits of Highly Effective CSPs:

Online Bill Payment and Presentment: The Seven Habits of Highly Effective CSPs

Published Date: June 2004

Published By: TowerGroup

Page Count: 18

Order Code: R301-1078

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The Consolidator CSP
Habit 1: Attract the Nonuser: Exhibit 1: 10 Ways to Use Your Web Site to Attract Nonusers to Online Bill Payment and Presentment (2004); Exhibit 2: Strong Home Page Publicity for Online Bill Pay - but Poor Linkages (2004); Exhibit 3: Selected Web Home Page Promotions for Online Bill Payment and Presentment (2004)
Habit 2: Tie in the Home Page: Exhibit 4: Six Ways to Use Your Home page to Advantage for Online Bill Payment and Presentment (2004); Exhibit 5: Best Home Page Tie-In to Online Bill Payment and Presentment: SouthTrust (2004)
Habit 3: Provide Strong Core Functionality for Bill Payment: Exhibit 6: 18 Features that Add Value to the Online Bill Payment CSP (2004); Exhibit 7: Best Payee Setup Using Pick List and Prefill: Bank of America (2004); Exhibit 8: Best Overall Online Bill Payment Features and Functionality: Bank of America (2004)
Habit 4: Incorporate Electronic Bill Presentment: Exhibit 9: 10 Ways to Enhance Electronic Bill Presentment and Increase the Usefulness of Your CSP (2004); Exhibit 10: Best Overall Bill Presentment Functionality: Bank of America (2004)
Habit 5: Integrate Funds Transfer: Exhibit 11: Seven Practices to Use to Integrate and Promote the Use of Funds Transfer Services (2004); Exhibit 12: Integration of Funds Transfer Information with Core Account and Online Bill Payment Detail (2004)
Habit 6: Service Your Customers and Let Them Service Themselves: Exhibit 13: Seven Alternatives for Improving Self-Service and Customer Service in the CSP (2004); Exhibit 14: Effective Self-Help Tools: National City (2004)
Habit 7: Avoid Basic Mistakes: Exhibit 15: CSPs EBPP Functionality: Six Simple Mistakes to Avoid (2004)
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