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Home  > Computers and Information Technology  >  Software  >  Operating Systems

Operational Support Systems: An Operator's Perspective

Published Date: March 1998
Published By: Dittberner Associates
Page Count: 1
Order Code: R70-07
 
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DescriptionTable of ContentsSimilar
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Part I - Introduction to Update 36
  1. The Project ESS Multiclient Research Program
  2. Industry Changes Since the Last Project ESS OSS Study in 1988
  3. Framework of OSS Classification Use in Update 36
  4. Summary of Main Findings
Part II - Generic Applications & Typical Implementations
  1. Introduction to Part II
  2. Customer Care & billing
    3. A. Service Order Origination/ Processing
    1. Definition of Functions
    2. Typical / Existing Procedures
    3. Levels of Automation Achieved
    4. Savings / Benefits Achievable
    5. Equipment Software / Suppliers
    6. Implementation Costs Incurred
    7. Implementation Problems Encountered
    8. Cost / Benefit Conclusions

    Note: Each application treated in Part II is discussed according to the same general outline (1 - 8) as used in Chapter 2.

    B. Customer Contact / Trouble Management / Repair Center
    C. Service Activation / Provisioning
    D. Automated Repair Center / Trouble Tracking
    E. Credit Authorization & Verification
    F. Billing Inquiry Handling
  3. Directory Services
    4. A. White Pages
    B. Directory Preparation
    C. Directory Assistance
    D. Intercept Service Systems
    E. Yellow Pages Preparation
  4. Fraud Detection
    5. A. Real-Time Fraud Detection
    B. Post Analysis
  5. Marketing & Sales Support
    6. A. Traffic Data Warehousing
    B. Identification of Jeopardy Customer
    C. Prospect Identification for New Services
    D. Sales Call Scheduling
  6. Network Element Management
    7. A. Switch Management
    B. Transport Management
    C. Private Dedicated Lines
    D. Access Systems
    E. Customer Management & Administration of Private Network
  7. Network Management
    8. A. Network Configuration
    B. Network Surveillance & Monitoring
    C. Switched Network Performance
    D. Transport Network Restoration
    E. Trouble Ticketing & Tracking
  8. Provisioning
    9. A. Graphic Outside Plant Records
    B. Provisioning Subscriber Plant Assignment & Administration
    C. Service Order to Switch Translation System
    D. Trunk & Special Service Provisioning & Management
    E. Inventory Records
    F. Creation Environment
  9. Service Management
    10. A. End-to-End Monitoring
    B. Other
  10. Traffic Management
    11. A. Traffic Data Handling
    B. Billing Data Handling
  11. Work Force Management
    12. A. Craft Dispatch
    B. Operating Scheduling
    C. Craft Access
  12. Matrix of Supplier Products vs. OSS Applications
Part III - Conceptual & Technological Advances
  1. Introduction to Part III
  2. Evolution Towards the Future Operational Support System Environment
    3. A. Background - Why Do We Need a Comprehensive New Environment for Future OSS's?
    B. The Emerging Structure
    C. Standard-Setting Activities
    D. Overview of the TMN Concept
    E. The Significance of TMN & Its Likely Evolution
    F. The Simple Network Management Protocol (SNMP)
    G. The OSI Management Model
    H. TINA Directions
  3. Trends in Software Technology
    4. A. Introduction
    B. Object-Oriented Program Structures
    C. DCE - OSF's Distributed Computing Environment
    D. CORBA - The Common Object Request Broker Architecture
  4. Expert Systems, Model-Based Reasoning Techniques and Related Concepts
    5. A. Introduction
    B. Knowledge-Based Systems - The Basics
    C. Assistant Versus Autonomous Mode Systems
    D. Applying Autonomous Mode Systems to Telecommunications Network Management Tasks
    E. Examples of Early Implementation
  5. Data Warehousing Technologies
    6. A. Introduction
    B. Configurations for Data Warehouse Systems
    C. Making the Most of Warehoused Data
  6. Speech-Processing Technology
    7. A. Introduction
    B. Speech Synthesis
    C. Speech Recognition Systems
    D. Actual or Potential Use for Speech Processing Technology in Operations Support Systems
  7. Self-Healing Network Approaches
    8. A. Introduction
    B. Local, Decentralized Restoration
    C. Other Forms of Automatic Distributed Restoration
    D. Centralized Automatic Network Restoration
  8. Impact of Advanced Services - ISDN, IN, Broadband & ATM
    9. A. Introduction
    B. The Impact of ISDN
    C. Impact of Intelligent Network Services
    D. Broadband and ATM Services
  9. The "Buy Now" vs. "Wait for New Generation Systems" Decision
    10. A. Introduction
    B. Summary and Conclusions
  10. Customer Access to Operations Support Systems
    11. A. Introduction
    B. Customer Access for Large Customer Organizations
    C. Access to Operations Support Systems for Residential and Small Business Subscribers
    D. Expected Trends for Customer Access to Operations Support Systems
  11. Security Approaches for OSS Systems
    12. A. Introduction
    B. General Security Approaches for OSS Assistance
    C. Security and Access Control in Distributed Computer Environment
    D. Security Approaches in CORBA
  12. OSS Access for Competitive Carriers
    13. A. Background
    B. What is Needed to Achieve the Required Capabilities
    C. Implementation Approaches for OSS Interconnections
    D. Conclusions on 3rd Party Gateway Services
Part IV - Trends & Approaches in OSS Pricing
  1. Introduction to Part IV
  2. Pricing Structure Alternatives
    3. A. Overview
    B. Rationale for Size-Related Pricing
    C. Pricing of Software - General
    D. Hardware Pricing
    E. Elements of Overall Turnkey Pricing
  3. Pricing by Application
    4. A. Software License Prices
    B. Hardware Purchase Prices
    C. Annual Maintenance Prices
  4. OSS Pricing Trends
    5. A. 10-Year Outlook - General
    B. Impact of Application Integration Developments
    C. Impact of Intelligent Network Facilities
    D. Impact of Broadband Services & ATM
  5. Cost-Based Pricing Forecast
    6. A. General
    B. Automated Repair Center
    C. Transmission System Surveillance
  6. Forecasts of Future Pricing Developments
    7. A. OSS Market Becoming Structured
    B. Prices Declining for Stand-alone Systems
    C. Artificial Intelligence Offers Substantial Enhancements at Little Cost
    D. Productivity of Software Development Increasing
    E. Price Spread Between Large & Small Administrations Narrowing
Part V - Conclusions & Recommendations
  1. Introduction to Part V
  2. General Conclusions & Recommendations
    3. A. Sources of Productivity Increases
    B. Primary Rationale for Operational Support Systems
    C. Objective Productivity Measures Prove Benefits of OSS Usage
    D. External Procurement Proves Viable
    E. Outsourcing vs. Internal Implementation
  3. Prioritization & Sequencing of Application Development
  4. Organization & Training Implications
    5. A. Computer Service Organization Role / Structure
    B. Overall Organization Trends
    C. Development Team Composition
    D. Training Implications
  5. Implementation Strategy
  6. Price & Price Justification
  7. Internal Development versus External Procurement
  8. Evaluation Criteria for OSS Software Sources
  9. Recommendations for Developing Countries
  10. Recommendations to Industrialized Countries
  11. Benefits / Savings by Application - Summary
VOLUME 2
Part VI - User Experience with Operational Support Systems
  1. Introduction to Part VI
  2. Ameritech
    3. A. Company Background
    B. History of OSS Implementation
    C. Implementation / Conversion Problems Encountered
    D. Benefits / Savings Achieved
    E. Lessons Learned
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