1. Executive Summary
A. Introduction
B. Summary of Major Findings
C. Competitive Analysis
D. Conclusions

2. Research Scope and Methodology
A. Objectives and Purpose
B. Research Methodology

3. Market Overview
A. Introduction
B. Market Segmentation

4. Challenges and Growth Factors
A. Challenges
B. Drivers
C. Restraints

5. Forecasts
A. Market Size
B. Geographic Breakdown
C. Market Forecasts
E. Forecasts By Segment
F. Conventional vs. Next-Generation
G. Market and Technology Trends

6. Competitive Analysis
A. Introduction
B. Market Share Analysis
C. Market Share Trends
D. Product Analysis

7. Market Engineering Awards
A. Introduction
B. Market Penetration
C. Competitive Strategy
D. Customer Service Innovation
E.. Technology Innovation

8. Strategic Recommendations
A. Introduction
B. Recommendations

List of Figures

Chapter 1
Market Engineering Measurements: OSS Service Assurance Markets Analysis (World), 2001

Chapter 3
TeleManagement Forum Telecom Operations Map
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Conventional and Next-Generation OSS Network Service Assurance (World), 2000
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Conventional Network OSS Service Assurance (World), 2000
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Next-Generation Network OSS Service Assurance (World), 2000

Chapter 4
OSS Service Assurance Market: Impact of Top Four Industry Challenges (World), 2001-2007
OSS Service Assurance Market: Market Drivers Ranked in Order of Impact (World), 2001-2007
OSS Service Assurance Market: Market Restraints Ranked in Order of Impact (World), 2001-2007

Chapter 5
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Conventional and Next-Generation OSS Network Service Assurance (World), 2000
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Conventional Network OSS Service Assurance (World), 2000
OSS Service Assurance Market: Overall Market Size and Sub-Segment for Next-Generation Network OSS Service Assurance (World), 2000
OSS Service Assurance Market: Overall Market Revenue Forecasts (World), 2000-2006
OSS Service Assurance Market: Overall OSS Revenues by World Region (North America), 2000
OSS Service Assurance Market: Overall OSS Revenues by World Region (Latin America), 2000
OSS Service Assurance Market: Overall OSS Revenues by World Region (Europe), 2000
OSS Service Assurance Market: World Overall OSS Revenues by World Region (Asia/Pacific), 2000
OSS Service Assurance Market: World Overall OSS Revenues by World Region (Rest-of-World), 2000
OSS Service Assurance Market: Overall Market Revenue Forecasts (World), 2000-2006
OSS Service Assurance Market: Overall Market Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Overall Market Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Problem Handling Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Customer QoS Management Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Service Problem Resolution Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Service Quality Management Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Network Inventory Management Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Network Maintenance & Restoration Market Sub-Segment Revenue Forecasts—Conventional Networks (World), 2000-2006
OSS Service Assurance Market: Problem Handling Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Customer QoS Management Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Service Problem Resolution Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Service Quality Management Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Network Inventory Management Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006
OSS Service Assurance Market: Network Maintenance & Restoration Market Sub-Segment Revenue Forecasts—Next-Generation Networks (World), 2000-2006

Chapter 6
OSS Service Assurance Market: Competitive Structure—Conventional Networks (World), 2001
OSS Service Assurance Market: Competitive Structure—Next Generation Networks (World), 2001
OSS Service Assurance Market: Overall Market Share Trends of Major Market Participants— Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Problem Handling Sub-Segment Market Share Trends of Major Market Participants—Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Customer QoS Management Sub-Segment Market Share Trends of Major Market Participants—Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Service Problem Resolution Sub-Segment Market Share Trends of Major Market Participants—Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Service Quality Management Sub-Segment Market Share Trends of Major Market Participants— Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Network Inventory Management Sub-Segment Market Share Trends of Major Market Participants—Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Network Maintenance & Restoration Sub-Segment Market Share Trends of Major Market
Participants—Conventional Networks (World), 2000-2001
OSS Service Assurance Market: Overall Market Share Trends of Major Market Participants—Next Generation Networks (World), 2000-2001
OSS Service Assurance Market: Problem Handling Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Customer QoS Management Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Service Problem Resolution Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Service Quality Management Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Network Inventory Management Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Network Maintenance & Restoration Sub-Segment Market Share Trends of Major Market Participants—Next-Generation Networks (World), 2000-2001
OSS Service Assurance Market: Problem Handling Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Assurance Market: Customer QoS Management Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Assurance Market: Service Problem Resolution Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Assurance Market: Service Quality Management Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Assurance Market: Network Inventory Management Sub-Segment Products Offered by Market Participants (World), 2001
OSS Service Assurance Market: Network Maintenance & Restoration Sub-Segment Products Offered by Market Participants (World), 2001