Outsourced Customer Care: how best to meet shifting investor needs (Strategy

	Research Index \| Publishers \| My Account \| Contact Us \| About MindBranch
	Welcome Guest (Login/Register) \| 0 items

Advanced Search > | Tips >

Contact a
Research Assistant
US 800-774-4410
or +1-240-747-3094
Search Assistance >

Outsourced Customer Care: how best to meet shifting investor needs (Strategy Focus)

Published Date: June 2007

Published By: Datamonitor

Page Count: 13

Order Code: R313-23944

Questions About This Report

E-mail a Colleague

Printable Page

Fax Your Order

Table of Contents

Search Inside
this Report

Similar
Products

DATAMONITOR VIEW
CATALYST
SUMMARY
ANALYSIS: In-house customer care services face multiple pain points; Cost constraints; Quality interactions; Product / Service Overload; New revenue generation; However, the global customer care market continues to grow; Global analysis; Regional analysis; Outsourcing is an attractive option for inbound customer care investors; Lower overheads; Professionalism; Capacity flexibility; Traditional and new solutions will win outsourcers new inbound customer care business; Concentrate on the investor's core business needs; Emphasize cost reduction abilities; Profit center migration; Examine the viability of commercialization; Agent recruitment; Leverage CRM technologies to cross-sell / upsell; Emphasize commercial abilities but not at the expense of customer service
APPENDIX: Methodology; Further reading; How to profit in a multifunctional outsourcing environment (Strategy Focus) - BFTC1746; Ask the analyst; Datamonitor consulting; Disclaimer
List of Tables: Table 1: Global customer care market size (APs), 2006 - 2012; Table 2: Regional breakout of customer care APs, 2006 - 2012; Table 3: Selected examples of cross-selling / upselling by contact center agents
List of Figures: Figure 1: Pain points faced by in-house customer care investors; Figure 2: Global customer care market size (APs), 2006 - 2012; Figure 3: Regional breakout of customer care APs, 2006 - 2012; Figure 4: Prioritization during a customer care call

Similar Products

• MarketWatch: Technology

Published Nov 2008 by Datamonitor

• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications

Published Nov 2008 by IDC

• Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators

Published Oct 2008 by Yankee Group

• The foundations for a knowledge services offshoring economy

Published Oct 2008 by Ovum Plc

• On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus)

Published Oct 2008 by Datamonitor

• CRM Software & Application Management Services Market 2007-2010 - Bundled Report

Published Oct 2008 by Infiniti Research Limited

• CRM & Business Intelligence Market 2007-2010 - Bundled Report

Published Oct 2008 by Infiniti Research Limited

• Contact Center Markets and Technologies, 2008-2013 (Interactive Model)

Published Oct 2008 by Datamonitor

• Telemarketing & Call Centers in the US - Industry Risk Rating Report

Published Oct 2008 by IBISWorld

• Verticalization of Services: Where Are the Hotspots?

Published Oct 2008 by IDC

Privacy Policy | Terms & Conditions | Site Map | Return Policy | Help FAQs

Copyright © 1999-2008, All Rights Reserved, MindBranch.com

Phone: 800-774-4410 (US) or +1-240-747-3094 (Int'l)
Hours: 7:00 a.m. to 7:00 p.m. EST Monday through Friday
Email: support@mindbranch.com