Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE):

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Perspectives on Delivery Center Locations for BPO -Central & Eastern Europe (CEE)

Published Date: July 2007

Published By: Everest Research Institute

Page Count: 96

Order Code: R3492-40

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Section I: Executive summary
Section II: Central & Eastern Europe (CEE) market overview: Size and growth of the CEE market; Examples of supplier and captive presence; Location/city options for delivery centers; Key factors driving complexity in decision-making
Section III: Drivers and approach to location selection: Everest risk-reward framework; Approach/methodology used for location prioritization
Section IV: Relative attractiveness of CEE cities for BPO: How to read this document; Assessment on environment- and infrastructure-related factors; Environment-related factors: Stability, security, risk of natural hazards; Infrastructure-related factors: Connectivity, infrastructure support; Labor-pool analysis; Tertiary educated labor-pool; Level of language skills; Cost-risk analysis; Total operating costs per FTE; Risk analysis: Environment risk, time-to-market risk, labor-availability risk; Trade-off analysis: Cost-risk trade-offs in selection of cities for BPO; Summary of assessment and prioritization of cities
Section V: Additional considerations for location selection
Section VI: City snapshots of prioritized cities
Appendix: Overview of Everest Location Optimization capabilities; Details of assessment of cities across environment and infrastructure related factors; Details of availability of language skills by country/city; Other reports in this series

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