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Home  > Computers and Information Technology  >  IT Administration & Services  >  Outsourcing

Regional Variances in Vertical Outsourcing Investment (Market Focus)


Published Date: March 2007
Published By: Datamonitor
Page Count: 13
Order Code: R313-21335
 
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DATAMONITOR VIEW
CATALYST
SUMMARY
METHODOLOGY
ANALYSIS
North American vertical investment will be consistent across the region
Geographic split
North American emerging markets - potential in health care and government
North American mature markets - growth in US financial services
North American mature markets - growth in US financial services
EMEA's diverse nature means varied degrees of vertical investment
Geographic split
EMEA emerging markets - consistent levels of investment
EMEA mature markets - opportunities in financial services and manufacturing
APAC - domestic economic growth means diversified vertical investment
Geographic split
APAC emerging markets - growth across the region
APAC mature markets - new growth in manufacturing and retail
New realities mean new vertical offshore investment in CALA
Geographic split
CALA emerging markets - revenue potential in health care and travel & tourism
CALA mature markets - possibilities in manufacturing, financial services and retail
APPENDIX
Further reading
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List of Tables


Table 1: Emerging North American vertical investment in contact center outsourcing services, 2005 - 2012
Table 2: Mature North American vertical investment in contact center outsourcing services, 2005 - 2012
Table 3: Emerging EMEA vertical investment in contact center outsourcing services, 2005 - 2012
Table 4: Mature EMEA vertical investment in contact center outsourcing services, 2005 - 2012
Table 5: Emerging APAC vertical investment in contact center outsourcing services, 2005 - 2012
Table 6: Mature APAC vertical investment in contact center outsourcing services, 2005 - 2012
Table 7: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012
Table 8: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012


List of Figures


Figure 1: Emerging North American vertical investment in contact center outsourcing services, 2005 - 2012
Figure 2: Mature North American vertical investment in contact center outsourcing services, 2005 - 2012
Figure 3: Emerging EMEA vertical investment in contact center outsourcing services, 2005 - 2012
Figure 4: Mature EMEA vertical investment in contact center outsourcing services, 2005 - 2012
Figure 5: Emerging APAC vertical investment in contact center outsourcing services, 2005 - 2012
Figure 6: Mature APAC vertical investment in contact center outsourcing services, 2005 - 2012
Figure 7: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012
Figure 8: Emerging CALA vertical investment in contact center outsourcing services, 2005 - 2012

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