SMB Vendor Opportunities and Strategies: The market for enterprise apps, security, systems management and outsourcing

Published Date: November 2007 Published By: Business Insights Page Count: 119 Order Code: R162-822 $1,910.00   Online Download $16,000.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products SMB Vendor Opportunities and Strategies Executive Summary Market outlook Opportunities in enterprise applications Opportunities in systems management Opportunities in security Opportunities in collaboration and mobility Opportunities in contact centers Opportunities in outsourcing Chapter 1 Introduction Who is the target reader? Defining the SMB market Chapter 2 Market outlook Summary Introduction Technology penetration amongst SMBs The buying habits of SMBS IT purchasing decisions Vendor recommendations Chapter 3 Opportunities in enterprise applications Summary Introduction Enterprise applications services Challenges facing enterprise application providers in the SMB market Making enterprise application services relevant to SMBs Key success factors Hosted SMB enterprise application services Conclusions Customer relationship management (CRM) CRM penetration and investment by sizeband Market drivers CRM evolution On demand CRM Why on demand for CRM? Vendors’ take on on demand CRM The on demand CRM market is increasingly competitive Market trends favor hybrid on demand / on-premise solutions Vendor recommendations ISVs and VARs develop customized applications Supply chain management (SCM) Technology penetration in the SMB market Business intelligence BI penetration by enterprise size Channel strategies are a crucial factor for success in the BI market Who makes investment decisions for BI? Vendor perceptions in the BI market Chapter 4 Opportunities in systems management Summary Introduction Service oriented architecture On demand Defining the market Service orientated architectures and on demand The drawbacks of on demand Market take-up of on demand Vendor recommendations for on demand Chapter 5 Opportunities in security Summary Introduction Targeting the security message for SMBs SMB adoption of security solutions Chapter 6 Opportunities in collaboration and mobility Summary Collaboration Mobility Take-up of mobility solutions by sizeband Managed mobile services: taking control of the pervasive enterprise On demand/hosted solutions Chapter 7 Opportunities in contact centers Summary Introduction The SMB contact center opportunity in Western Europe Growth at the low end Vendor recommendations Simplicity is key for the low end Hosted contact centers The US SMB contact center opportunity Technologies currently used Vendor recommendations Price sensitive yet value for money Start small think big doesn’t mean growing pains All-in-one paves the way Focused Channel partnerships for success Hosted solutions Attractions of a hosted solution Market drivers Concerns about hosted solutions Does the growth of IP spell the demise of TDM? Open source software has clear cost benefits for SMBs Chapter 8 Opportunities in outsourcing Summary Introduction SMBs show traditional attitudes to selecting IT vendors SMBs are more likely to trust a national telecoms provider or a national ISP for managed services Many different vendors are supplying the UK SMB market SMBs are generally happy with their service providers A relatively low proportion of SMBs currently oursource their IT services The majority of SMBs manage their firewalls in house Security is a key consideration in IT outsourcing decisions The area that is most outsourced is security updates and patching The most pressing technical requirement for SMBs is security SMBs look to vendors to provide security and Internet connectivity The majority of SMBs have some form of risk mitigation in place Barriers to outsourcing Cost and loss of control A small proportion of SMBs can foresee a time when their IT function is fully managed externally Conclusions: outsourcing is still a relatively low priority for SMBs in the UK Index List of Figures Figure 2.1: Large enterprises have the most favorable IT budget growth expectations from 2006 to 2007 Figure 2.2: Technologies that small enterprises currently have or use Figure 2.3: Technologies where small enterprises are considering investment in the next six months Figure 2.4: Technologies where small enterprises are considering investment in six months to two years time Figure 2.5: When choosing an IT solution smaller enterprises value leading-edge technology more Figure 2.6: Degree to which particular roles within small enterprises make IT purchasing decisions Figure 3.7: Small enterprises’ preferred approach to buying enterprise applications Figure 3.8: Vendors that small enterprises believe to be leaders in the field of enterprise applications Figure 3.9: CRM investment and penetration levels are related to the enterprise size Figure 3.10: SMBs adoption is an important factor in the future growth of the BI market Figure 3.11: Most influential positions within small enterprises when making investment decisions regarding business intelligence solutions Figure 3.12: Vendors that small enterprises believe to be leaders in the field of business intelligence solutions Figure 4.13: Extent to which small enterprises currently have or use IT systems management solutions Figure 4.14: Small enterprises that are considering investment in IT systems management solutions in the next six months Figure 4.15: Small enterprises that are considering investment in IT systems management solutions in six months to two years time Figure 4.16: Small enterprises’ preferred approach to buying IT systems management solutions Figure 4.17: Most influential positions within small enterprises when making investment decisions regarding IT systems management solutions Figure 4.18: Vendors that small enterprises believe to be leaders in the field of IT systems management solutions Figure 5.19: Extent to which small enterprises currently have or use security solutions Figure 5.20: Small enterprises that are considering investment in security solutions in the next six months Figure 5.21: Small enterprises that are considering investment in security solutions in six months to two years time Figure 5.22: Small enterprises’ preferred approach to buying security solutions Figure 5.23: Vendors that small enterprises believe to be leaders in the field of security solutions Figure 6.24: Larger enterprises have a higher penetration of mobility technologies Figure 6.25: Small enterprises’ preferred approach to buying mobility solutions Figure 6.26: Most influential positions within small enterprises when making investment decisions regarding mobility solutions Figure 6.27: Vendors that small enterprises believe to be leaders in the field of mobility solutions Figure 6.28: Managed mobile services in the mobile solutions stack Figure 7.29: US small contact center technology spend Figure 7.30: Evolution and sizebands of US hosted contact center services Figure 7.31: How would you rather pay for a hosted contact center service? Figure 8.32: When selecting an IT vendor the most important factors are the standard of customer service and SLAs Figure 8.33: Only a small proportion of SMBs choose to outsource the management of their firewalls Figure 8.34: SMBs expect vendors to provide security and Internet connectivity services Figure 8.35: 40% of SMBs state cost as the strongest reason preventing them from outsourcing List of Tables Table 3.1: Global enterprise applications market forecast 2005-2010, by sizeband ($m) Table 3.2: Global CRM market forecast 2007-2012, by sizeband ($m) Table 3.3: Global on demand CRM market forecast 2007-2012, by sizeband ($m) Table 3.4: Global SCM market forecast 2007-2012, by sizeband ($m) Table 3.5: What is your preferred approach to buying BI technologies? Table 4.6: Enterprise adoption of SOA by sizeband Table 6.7: Global enterprise collaboration market forecast 2007-2012, by sizeband ($m) Table 7.8: Western European APs and technology spending size band comparison Similar Products • Information Technology Published Aug 2008 by First Research, Inc. • Ovum Navigator: Applications Outsourcing Published Jul 2008 by Ovum Plc • Information System Outsourcing Services Market 2007-2010 Published Jul 2008 by Infiniti Research Limited • Life Science Buyers Guide: Manufacturing and Supply Chain IT Outsourcing Published Jul 2008 by IDC • Asset-Light Outsourcing - Is This a Better Outsourcing Engagement Model? Published Jul 2008 by IDC • Global BPO Services Market (Interactive Model) Published Jul 2008 by Datamonitor • Can Middle Eastern Countries Fulfill the "Eastern" Promise? 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