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Home  > Computers and Information Technology  >  IT Administration & Services  >  General Services

SMBs Must Eliminate Information Silos to Improve the Customer Experience

Published Date: August 2007
Published By: Yankee Group
Page Count: 16
Order Code: R388-2448
 
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DescriptionTable of ContentsSearch Inside
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I. The State of Small and Medium Businesses
II. SMBs Must Move Beyond Static Productivity Tools to Manage Their Businesses
III. Integrated Applications Are a Critical Step to Becoming an Anywhere Enterprise
E-Commerce and Online Marketing Are Red Hot for SMBs
The VAR or IT Consultant Can Provide Strategic Guidance
IV. Software as a Service Shows Interest Across All Business Applications
V. Conclusions and Recommendations
Recommendations for SMBs
VI. Background on the Survey
VII. Further Reading
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