Service Performance Insight Business Solutions for the Service Sector: Industry

Service Performance Insight Business Solutions for the Service Sector

Published Date: February 2007

Published By: Service Performance Insight

Page Count: 56

Order Code: R3421-2

Questions About This Report

E-mail a Colleague

Printable Page

Fax Your Order

Description

Table of Contents

Search Inside
this Report

Similar
Products

PREFACE
CHAPTER 1: EXECUTIVE SUMMARY
CHAPTER 2: SURVEYOBJECTIVES
CHAPTER 3: PSA SOLUTIONS: PSA Defined; The Benefits of PSA; PSA Independent Software Vendors; What Does an Integrated Solution Look Like?; PSA Integration Points; The Information Management Components of PSA; PSA is Becoming Mission Critical
CHAPTER 4: DETAILED FINDINGS: Firm Demographics; Pain Points; Solution Requirements; Solution Selection; Organizations not using PSA; Organizations using PSA; Business Processes Changed; Benchmarks; Other Benefits; Satisfaction with PSA and the Vendor; Participant Interviews
CHAPTER 5: PSA RETURN ON INVESTMENT (ROI): Inputs; Model; Variances
CHAPTER 6: CONCLUSIONS
APPENDICES: Appendix A: Author Profile; Appendix B: Related SPI Research; Appendix C: Survey Instrument; Appendix D: Independent Software Vendors; Appendix E: Acronyms Used in This Report
Figures: Figure 1: PSA’s Integration with Existing Enterprise Applications; Figure 2: PSA Integration with Business Mgmt. and External Comms.; Figure 3: Organization Size; Figure 4: Worker Locations; Figure 5: Professional Services Sub-Vertical Markets; Figure 6: Percent of Employees Billable; Figure 7: Annual Projects Worked on Per Consultant; Figure 8: Consultant Hourly Burdon; Figure 9: IT Budget as a Percent of Revenue; Figure 10: Engagement Fee Structure; Figure 11: Implementation Cost Breakdown; Figure 12: PSA Annual Cash Flow
Tables: Table 1: PSA Core Modules— Issues, Functionality, Metrics; Table 2: Applications Integrated with PSA; Table 3: Survey Respondent Demographics; Table 4: Breakdown of Organizational Costs; Table 5: Top 10 External Factors Affecting Organizational Success; Table 6: Top 10 Internal Factors Affecting Organizational Success; Table 7: Solution Module Need and Use; Table 8: Factors Considered When Purchasing a PSA Solution; Table 9: PSA ISVs Considered; Table 10: Enterprise Resource Planning ISVs Considered for PSA; Table 11: Project Portfolio Management ISVs Considered for PSA; Table 12: PSA’s Effect on Serving Other Organizations; Table 13: Reasons Why Organizations Have Not Purchased PSA; Table 14: Leading Reasons for PSA Purchase; Table 15: The importance of PSA in improving business processes; Table 16: Satisfaction Ratings with PSA; Table 17: Pre- and Post-PSA Deployment Benchmarks; Table 18: Other Benefits of deploying PSA; Table 19: PSA Vendor Satisfaction; Table 20: PSO Firm Statistics - Pre PSA Deployment; Table 21: PSA Deployment and Ongoing Costs; Table 22: PSA Benefits; Table 23: Enterprise Resource Planning ISVs; Table 24: Professional Services Automation (PSA) ISVs; Table 25: Project Portfolio Management (PPM) ISVs; Table 26: Lexicon of Acronyms and Abbreviations