Table of Contents
IDC Opinion
In This Study
Methodology
Situation Overview
Current Usage of Managed Services
Figure: Current Managed Services Deployed
Delivery Mechanisms for Managed Services
Figure: Mechanisms for Outsourcing, 2006
Problems Encountered by SMEs with Managed Services/Outsourcing
Figure: Problems Encountered With Respect to Outsourcing
Table: Problems Encountered During Outsourcing by Country, 2006
Evaluations of Vendors Outsourcing Capabilities
Figure: Overall Outsourcing Capabilities ? Awareness Levels
Managed Services Usage Trends
Figure: Total Numbers of IT Vendors in Terms of Outsourcing, 2006
Figure: Numbers of IT Vendors in Terms of Outsourcing by Country, 2006
Managed Converged Networks Services
Figure: Provider/Supplier for Managed Converged Networks, 2006
Reasons and Factors for Implementing Managed Converged Networks
Figure: Key Factors for Engaging an External Party in the Management of Converged/IP Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Converged/IP Networks by Country, 2006
Key Attributes for Managed Converged Networks Selection
Figure: Key Attributes Influencing Selection of Any Managed Converged Networks, Combined Results, 2006
Figure: Key Attributes Influencing Selection of IT Vendor
Figure: Key Attributes Influencing Selection of Comm/NEPs
Figure: Key Attributes Influencing Selection of Telco Vendor
Table: Key Attributes Influencing Selection of Any Managed Converged Networks by Country, 2006
Managed LAN Networks Services
Figure: Provider/Supplier for Managed LAN Networks by Country, 2006
Reasons and Factors for Implementing Managed LAN Networks
Figure: Key Factors for Engaging an External Party in the Management of LAN Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of LAN Networks by Country, 2006
Key Motivating Factor in Engaging Managed LAN Networks Selection
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Combined Results, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any LAN Networks by Country, 2006
Managed Wireless Network Services
Figure: Provider/Supplier for Managed Wireless Networks, 2006
Reasons and Factors for Implementing Wireless Network Management
Figure: Key Factors for Engaging an External Party in the Management of Wireless Networks, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Wireless LAN Networks by Country, 2006
Key Attributes for Wireless Network Management Selection
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Combined Result, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any Managed Wireless LAN Networks by Country, 2006
Managed Security Services
Figure: Provider/Supplier of Managed Security Services
Reasons and Factors for Implementing Managed Security Services
Figure: Key Factors for Engaging an External Party in the Management of Security, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Security Services by Country, 2006
Key Attributes for Managed Security Services Selection
Figure: Key Attributes Influencing Selection of a Managed Security Vendor, Combined Results, 2006
Figure: Key Attributes Influencing Selection of a Managed Security Vendor, IT Vendor, 2006
Figure: Key Attributes Influencing Selection of Managed Security Vendor, Comm/NEPs, 2006
Figure: Key Attributes Influencing Selection of Management Security Vendor, Telco Vendor, 2006
Table: Key Attributes Influencing Selection of Any Managed Security by Country, 2006
Application Management Services
Figure: Provider/Supplier for Application Management Services by Country, 2006
Key Reasons or Motivating Factors for Engaging an External Party in Application Management Services
Figure: Key Factors for Engaging an External Party in the Management of Application Management, Combined Result, 2006
Table: Key Factors for Engaging an External Party in the Management of Applications by Country, 2006
Key Attributes for Selecting an Application Management Provider
Figure: Key Factors for Engaging an External Party in the Management of Application, Combined Result, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, IT Vendor, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Comm/NEPs, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Telco Vendor, 2006
Figure: Key Factors for Engaging an External Party in the Management of Application, Application Service Provider, 2006
Table: Key Attributes Influencing Selection of Any Managed Applications by Country, 2006
Reasons for Managing IT Infrastructure In-House
Figure: In-house Managed Services
Reasons for Ending Previous Outsourcing Engagement
Figure: Previous Outsourcing Management
Reasons for SMEs to Start Embracing Managed Services
Table: Reasons/Factors to Engage in Outsourcing
Future Outlook
Figure: New Managed Services Deployment Intentions
Top 3 New Managed Services to be Deployed Over the Next 24 Months
Figure: Top 3 Managed Services Choices, 2006
Choices and Decisions
Figure: Managed Services Trends, 2006
Figure: Primary Reason for Companies Selection for Managed Services
Managed Services Budgets and Plans
Figure: Managed Services Trends
Table: SMEs Managed Services Spending Plans Over the Next 12 Months
Essential Guidance
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Related Research
Synopsis
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