Introduction
Situation Report
Internet Security
Real Progress
Background
European Experience
High Fees
Tangible Benefit
Infrastructure Cost Analysis: Industry Players
Planning
Development
Card Operating System
Smart Card-Accepting Devices
ATM Upgrade
Internal Testing
External Testing
Deployment
Smart Card Distribution
Internet Merchant Integration
Distribution of Terminals
Customer Service
Contingencies
The Retail Context
Large Retailers
Medium-Sized Retailers
In-house Software Development
Small Retailers
Total Infrastructure Cost and Outlook
Conclusion
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