Smart Sourcing Without Governance Is Like a Patchwork Quilt Without Stitching:

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Smart Sourcing Without Governance Is Like a Patchwork Quilt Without Stitching

Published Date: September 2006

Published By: TowerGroup

Page Count: 11

Order Code: R301-1173

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TowerGroup Take-Aways
Report Coverage
Business Process Outsourcing Strategy
A Case Example
Measures of Success: Exhibit 1 Value Pyramid of Business Process Outsourcing (2006)
Vertical BPO Trends
Horizontal and Vertical BPO Growth: Exhibit 2 Business Process Outsourcing in Financial Services Globally: Vertical vs. Horizontal (2006-10E)
The BPO Executive Office: Exhibit 3 Governance Structure for Complex, Strategic Business Process Outsourcing
BPO Governance Committee
Policies and Standards
Business Process Management
Some Delegation to LOB
Balancing Oversight of BPO Vendors and Processes
Business Complexity and Strategic Value of Processes
Level of Oversight of a Process: Exhibit 4 Business Process Outsourcing Executive Office: Degree of Oversight Required
Implementing the BPO Executive Office
Different Roads to BPO
Wholly Owned Subsidiary
Joint Venture
Third-Party Consortium
Virtual Captive
Summary

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