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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Speech Analytics in Contact Centers - Market Insight

Published Date: January 2008
Published By: Frost & Sullivan
Page Count: 19
Order Code: R1-6233
 
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DescriptionTable of ContentsSimilar
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1 SPEECH ANALYTICS IN CONTACT CENTERS
Introduction
Introduction
Definitions and Background
Defining Analytics in Contact Centers
Putting the Speech in Analytics
Historical Background
Market Picture
Market Overview
Product Offerings
The Benefits Case
Challenges in the Marketplace
Critical Success Factors
Common Elements of Successful Deployments
Partnerships Across the Industry
Competitive Positioning
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