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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Speech Applications in Contact Centers - TCO Analysis

Published Date: January 2008
Published By: Frost & Sullivan
Page Count: 21
Order Code: R1-6279
 
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DescriptionTable of ContentsSimilar
Products

1 SPEECHIFYING: COST FACTORS IN SPEECH SELF-SERVICE
Introduction
Introduction
Definitions
Why TCO Is Not Appropriate
The Development Models
Models Galore
Custom Development
Packaged
Packaged But Customized
The Delivery Models
On-Premise Delivery
Hosted Delivery
The Intangibles
Other Factors
The Unspoken Factor: Efficacy
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