Strategic application outsourcing: Zurich FS: Industry Research Report

Strategic application outsourcing: Zurich FS

Published Date: July 2005

Published By: Datamonitor

Page Count: 18

Order Code: R313-11194

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Table of Contents

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TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION 5
CHAPTER 2 MARKET CONTEXT 6
Introduction 6
Strategic application outsourcing changes deal structure 6
Core applications increasingly outsourced as market confidence in vendors grow 6
Role reversal as onshore becomes key to strategic outsourcing? 7
CHAPTER 3 ZURICH FINANCIAL SERVICES CASE STUDY 9
Background: outsourcing as a reaction to overall IT startegy 9
Key deal facts 10
Application outsourcing objectives 10
Impact of outsource impact on structure and process 11
Retained function 12
Transformation of outsourced function 12
Change initiatives and procurement 13
CIO check list 15
CHAPTER 4 APPENDIX 17
Future readings 17
SPP writing team 17

LIST OF FIGURES
Figure 1: Organizational structure has been transformed 11
Figure 2: Technology decision framework for Zurich-CSC relationship 14
Figure 3: Outsourcing check-list based on key CIO take-outs from the Zurich-CSC relationships 15

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