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Home > Communications > Telecommunications > General Telecom
Telecom Risk Management: The Market for Revenue Assurance, Fraud, Credit, and Cost Management Solutions
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- A. Executive Summary
- B. The Fraud Management Market
- 1. The Function of a Fraud System
- 2. Fraud and Next Generation Networks
- 3. The Growth of Mobile Subscription Fraud
- 4. Internal Fraud
- 5. VoIP Generated Fraud
- a. VoIP Fraud -- The Pena Case
- b. ECtel's Solution for Managing VoIP Fraud
- 6. The Fraud Management Services Business
- C. Credit & Collections Management
- 1. Customer Qualification and Acquisition
- 2. The Technology Behind Credit and Fraud Management
- 3. Collections at Business Accounts
- D. The Revenue Assurance Market
- 1. Background & History
- 2. Market Drivers
- a. Recover Lost Revenue
- b. Fixing Billing & Provisioning Problems
- c. Large Organizations Create Large Assurance Problems
- d. Mergers Create OSS Chaos
- 3. Organizational Issues Driving the Market
- a. The Revenue Assurance Carrier Organization
- b. Firemen Moving To Focus on Prevention
- E. Revenue Assurance Functions & Applications
- 1. Switch-to-Bill Reconciliation
- 2. Revenue Assurance Problems that Lead to Under-Billing
- 3. Order Entry and Management Errors
- 4. Interconnect Billing Analysis
- 4. Call Simulation and Testing
- 5. Broadband & Data Services Revenue Assurance
- a. What makes Data Services Hard to Revenue Assure
- b. Typical Error Types in Data Services
(Under-billing, Over-Billing, Stranded Assets, Ghost Assets)
- c. Solving the Network Crossword Puzzle
- d. Mapping Corporate Billing Hierarchies
- 6. The Telco-to-Enterprise Billing Problem
- a. Audit Schedule: Whenever the Customer Complains
- b. The Scope & Root Causes of Billing Problems
- c. Pilot Study: Extent of Telco-to-Enterprise Assurance Issues
- d. Service Acceptance & Outside-of-Contract Issues
- e. Commission-Based Audit Firms & Chasing False Positives
- f. Bountiful RA Services Opportunities
- g. Global Estimate of Enterprise Customer Over- & Under-Billings
- 7. Revenue Assurance for Next Generation Services
- a. Content & Video Distribution in Triple Play
- b. Service- & Device-Dependent Revenue Collection
- c. Partner Management
- d. Complexity of Bundles & Settlements
- e. Advertising
- f. Licensing and Royalties
- 8. Profit Maximization Solutions
- a. Real-Time International Call Margin Management
- b. Usage Trending Analysis
- c. Content Partner & Profit Management Software
- 9. Other Revenue Assurance Functions
- a. Network Leasing Cost Management
- b. Line Level Usage
- c. Construction Management
- d. Sales and Marketing Analysis
- e. CSR Credit Adjustments
- 10. Reconciling Network Inventory/Provisioning
- 11. Telecom Controls Software
- a. The Power of Telecom Controls in OSS/BSS Software
- b. Example: Controls in the Billing Cycle
- 12. Margin & Cost Analysis - Power of Revenue Stream Visibility
- 13. Custom Contracts and Profitability Analysis
- F. Data Integrity
- 1. Sources of Data Integrity Problems
- a. Manual Processes
- b. Billing errors
- c. Householding
- d. Product Management Complexity
- e. Contract Tracking Errors
- 2. Systemic vs. Pervasive Data Errors
- 3. Correcting Data Integrity Problems
- 4. Business Process Modeling: The Manual Side of Data Integrity
- 5. Business Process Management Tools
- G. Evolution in Software & Consulting Delivery
- 1. Revenue Assurance Borrows a Trick from Fraud Management
- 2. Data Management Layer Advances
- 3. Closing the Gap Between RA Software vs. Services
- 4. Tool Vendors in the RA Consulting Game
- 5. The Value Add of Revenue Assurance Consulting
- 6. Should Consultants Provide Software to Clients?
- H. Mergers & Acquisitions
- 1. Market Consolidations Abound
- 2. Will Fraud and RA Merge?
- I. Market Opportunities
- J. Market Threats
- K. Carrier Recommendations
- L. Market Segmentations & Forecasts
- 1. How Dittberner Develops its Market Segmentations
- 2. Software Market Growth Forecast
- 3. Revenue Assurance Consulting
- 4. Software Distribution Channels
- 5. Software by Geographic Region
- 6. Software by Service Provider Type
- 7. Software by Service Provider Size
- 8. Software Delivery Method
- 9. Revenue Assurance Software by Application
- 10. Revenue Assurance Consulting Services
- M. Case Studies
- 1. Cellcom Wireless Revenue Assurance
- 2. Vodafone UK Revenue Assurance
- 3. Cable & Wireless: Building a Global RA Program
- 4. TDC Denmark: Fraud & Customer Risk System
- 5. Comcast Revenue Assurance
- N. Vendor Profiles
- ACL Services
- BassetLabs
- CAPE Technologies
- Control Point Solutions
- cVidya
- ECtel
- Fair Isaac
- Hewlett-Packard
- Infogix
- KPMG
- Lavastorm
- Lightbridge
- Neural Technologies
- Praesidium
- PricewaterhouseCoopers
- Subex Azure
- Vibrant Solutions
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