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Home > Communications > Telecommunications > General Telecom
Telecommunication Systems & Applications 2007 - Medium-to-large Enterprises & Contact Centers - Volumes 1 & 2
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| Published Date:
April 2007
Published By:
CollabGen
Page Count:
416
Order Code:
R3453-3
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- Preface:
- Generic Analysis
- Readership
- Increase Your Organization’s Operational and Financial Performance
- Problems:
- Solutions:
- Vendor / Product Evaluation Criteria and Methodology
- CollabGen® NuViews™
- Introduction
- Global Context for Telecommunication Systems & Applications
- Enterprise Computing / Telecommunication Architecture & Application Frameworks
- Business Application Trends
- Small Business Units and Consumer Application Frameworks
- Computing and Telecommunications - Parallel Evolution and Convergence
- Section I - Communication Servers & Contact Distribution Systems
- Executive Overview
- Scope
- Benefits
- Processes
- Technology Issues
- Analysis
- Technological Domain
- Primary Enabling Technologies
- Primary Standards
- Applications
- Configurations
- Trends
- Section II - Contact Center Multi-media Communications; Phone & Web Self-service
- Executive Overview
- Scope
- Benefits
- Processes
- Technology and Application Issues
- Problem: Widespread Deficiencies in Current Voice Response & Web Self-service Applications
- Solution: Benchmarking Web and Voice User-Interface Design
- Analysis
- Technological Domain
- Primary Enabling Technologies
- Standards
- Applications
- Configurations
- Section III - Voice-over IP Network Design, including WiFi & Mobility
- Executive Overview
- Scope
- Benefits
- Technology Issues
- Analysis
- Technological Domain
- CollabGen® Independent Analysis of Telecommunication Systems & Applications
- Network Architectures - VoIP design and convergence:
- Primary Standards relevant to VoIP
- Primary VoIP Enabling Technologies
- Applications
- Configurations
- Design Considerations
- IV - Enterprise Platforms and Business Applications Logic
- Server-based Platforms
- Business Applications Logic
- Small Business Unit and Consumer Applications Logic
- V - IT / Telecom Convergence and Integration Considerations
- Integration Methods
- Glossary
- Vendor Sections
- Market Share Leaders
- Nortel
- Microsoft - Nortel Alliance
- NEC Unified Solutions
- Emerging Competitors & Innovators
- Mitel
- Spoken Communications
- Technology & Market Share Leaders (Supplemental section Volume 2 available April ’07)
- Alcatel - Lucent / Genesys
- Avaya
- Cisco
- Siemens
- Technology Leaders (Supplemental section Volume 2 available April ’07)
- Interactive Intelligence
- Aspect Software
- Intervoice
- Syntellect
Volume 2
Analysis of Vendors and Products:
- Avaya
- Alcatel-Lucent / Genesys
- Cisco Systems
- Siemens
- Interactive Intelligence
- Aspect Software
- Intervoice
- Syntellect
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