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Computers and Information Technology
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IT Administration & Services
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Outsourcing
Transformational Outsourcing: Best Practices
Published Date:
October 2007
Published By:
Ovum Plc
Page Count:
23
Order Code:
R464-604
$2,500.00 Online Download
$5,000.00 Global Site License
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Description
Table of Contents
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Key messages
Transformational outsourcing in context
Transformational outsourcing today
IT outsourcing
Infrastructure-led outsourcing
Application management
BPO
Client strategies
Defining transformation
Partnership versus lock-in
Complexity versus transformation
Change management and governance versus technical aspects
Goals versus reality
Transformational outsourcing adds complexity
Vendor strategies
Playing to strengths
Codifying best practices
Vendor approach to transformational outsourcing
Orange Business Services - network-led outsourcing
Sopra - application management
Capgemini - IT outsourcing
Arinso - HR BPO
HP - infrastructure-led outsourcing
TCS - BPO
IBM - BPO
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