- CATALYST
- SUMMARY
- METHODOLOGY
- TRENDS IN BPO SERVICES
- BPO services globally, 2004-2008
- BPO services in the Asia Pacific, 2004-2008
- BPO services in Europe, 2004-2008
- BPO services in Latin America, 2004-2008
- BPO services in Middle East/Africa, 2004-2008
- BPO services in North America, 2004-2008
- BPO services globally by vertical
- APPENDIX
- Definitions
- CRM (Customer Relationship Management)
- Finance and Accounting (F&A)
- Financial Services Process Management
- Insurance
- Retail Banking BPO
- Transaction Processing
- HR
- Knowledge Processes (Knowledge Management)
- Payments and Billing
- Supply Management
- Further reading
- Ask the analyst
- Datamonitor consulting
- List of Tables
- Table 1: BPO services globally, 2004-2008
- Table 2: BPO services in the Asia Pacific, 2004-2008
- Table 3: BPO services in Europe, 2004-2008
- Table 4: BPO services in Latin America, 2004-2008
- Table 5: BPO services in Middle East/Africa, 2004-2008
- Table 6: BPO services in North America, 2004-2008
- Table 7: BPO services globally by vertical
- Table 8: BPO services globally in the communications vertical, 2004-2008
- Table 9: BPO services globally in the consumer industries vertical, 2004-2008
- Table 10: BPO services globally in the energy vertical, 2004-2008
- Table 11: BPO services globally in the financial services vertical, 2004-2008
- Table 12: BPO services globally in the government vertical, 2004-2008
- Table 13: BPO services globally in the healthcare vertical, 2004-2008
- Table 14: BPO services globally in the manufacturing vertical, 2004-2008
- Table 15: BPO services globally in the 'other' vertical, 2004-2008
- Table 16: BPO services globally in the transportation vertical, 2004-2008
- List of Figures
- Figure 1: BPO services globally, 2004-2008
- Figure 2: BPO services mix globally, 2005 and 2008
- Figure 3: BPO services in the Asia Pacific, 2004-2008
- Figure 4: BPO services in Europe, 2004-2008
- Figure 5: BPO services in Latin America, 2004-2008
- Figure 6: BPO services in Middle East/Africa, 2004-2008
- Figure 7: BPO services in North America, 2004-2008
- Figure 8: BPO services globally by vertical, 2005 and 2008
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