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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Trends in Offshore Contact Center Services Market

Published Date: February 2008
Published By: Everest Research Institute
Page Count: 63
Order Code: R3492-65
 
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DescriptionTable of ContentsSimilar
Products

Section I: Summary of key messages
Section II: Market overview
Market definition
Size, growth, and maturity
Key market challenges
Section III: Perspectives on market evolution
Transformation of value proposition
Key enablers of transformation
Section IV: Supply-side trends
Key supplier developments
Location considerations
Section V: Implications for key stakeholders
Implications for buyers
Implications for suppliers
Appendix
Appendix A: Key supplier profiles
Appendix B: Glossary of terms
Appendix C: Additional research recommendations
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