Vision
Business Drivers
Implications
Introduction
Why Should You Care About Your Service Company?
In Search of Those Elusive Cost Savings from Economies of Scale
What Shareholder? The Intermediation of the Funds
Customer Segmentation
Mutual Fund Systems
Shareholder Accounting Systems
Image and Workflow Management Systems
e-Mail Management Systems
Disaster Recovery
Business Sure Would Be a Lot Less Risky Without All Those People
Vendor Viability and Cost
Conclusion: TowerGroup™s Testy Twelve for Trustees