- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- North America will be the strongest initial market for speech analytics, followed by EMEA.
- Healthcare, travel and tourism and utilities will be promising markets for speech analytics
- Healthcare
- Utilities
- Travel and tourism
- Technology, retail, and entertainment are expected to be longer-term, smaller-scale prospects.
- Technology
- Retail:
- Entertainment
- ACTIONS
- As the market matures, verticalize sales strategy.
- When adoption moves into later stages, target the North American and EMEA markets as leaders for the more sophisticated functions of speech analytics
- Pursue opportunities for quality monitoring in the offshore destinations handling mass-market calls, such as India and the Philippines.
- APPENDIX
- Definitions
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Global market for speech analytics by region, 2005-2010
- Table 2: Vertical market distribution, 2005 and 2010
- List of Figures
- Figure 1: Global market for speech analytics by region, 2005-2010
- Figure 2: Vertical market distribution, 2005
- Figure 3: Vertical market distribution, 2010
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