Table of Contents
IDC Opinion
In This Study
Methodology
Business Function Definition
Utilities Billing Outsourcing Definition
Situation Overview
Market Analysis by Business Function: Utilities Billing Outsourcing
Introduction
Complex Ecosystem
Complex Internal Systems
Strategic Issues
Key Market Trends for Utilities Billing Outsourcing in 2004
Demand-Side Trends
Vendor Trends
Utilities Billing Outsourcing Vendor Overview
Accenture
Alliance Data Systems
Capgemini Energy
CSC
EDS
First Data Corp.
IBM
SAIC
Future Outlook
Forecast and Assumptions
U.S. Utilities Billing Outsourcing 2004?2008 Forecast
Table: U.S. Billing Outsourcing Spending by the Utilities Industry, 2003-2008
Figure: U.S. Billing Outsourcing Spending by the Utilities Industry, 2003?2008
Key Assumptions Behind IDC's Forecast for U.S. Spending on Utilities Billing Outsourcing
Table: Key Forecast Assumptions for the U.S. Utilities Billing Outsourcing Market, 2004-2008
What to Expect For Utilities Billing Outsourcing in 2004
Essential Guidance
Key Takeaways for Vendors
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Related Research
Synopsis