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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Vendor strategies in European Financial Services Outsourcing
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| Published Date:
October 2003
Published By:
Datamonitor
Page Count:
48
Order Code:
R313-6097
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TABLE OF CONTENTS
CHAPTER 1 EXECUTIVE SUMMARY 3
Introduction 3
Market context 3
Competitive dynamics 4
CHAPTER 2 INTRODUCTION 11
Background 11
Report Coverage 11
CHAPTER 3 MARKET CONTEXT 12
Introduction 12
Key findings 12
Strategic drivers of IT spending 13
Outsourcing drivers 14
Benefits achieved through outsourcing 16
Market segments and vendor opportunities 17
Country receptiveness to outsourcing 19
Infrastructure Outsourcing 19
Application Outsourcing 20
BPO Services 21
Competitive parameters 23
Line of business balance 23
European focus 23
Outsourcing focus 24
CHAPTER 4 COMPETITIVE DYNAMICS 25
Key findings 25
Positioning 26
Line of business 27
Outsourcing services 28
Geography 32
Market shares by outsourcing segment 33
Infrastructure 34
Application 36
BPO 38
Competitor positioning 39
Infrastructure 40
Application 42
BPO 44
CHAPTER 5 APPENDIX 46
Data sets Error! Bookmark not defined.
Outsourcing spending definitions 46
Offshore outsourcing 46
Infrastructure outsourcing 46
Application outsourcing 47
Business process outsourcing 47
Abbreviations 47
Forecasts and assumptions 48
What currencies are used? 48
How has inflation been treated? 48
Future readings 49
SPP writing team 49
LIST OF TABLES AND FIGURES
Table 1: Financial services outsourcing spending by outsourcing segment, 2002-2005 Error! Bookmark not defined.
Figure 1: Efficiency remains the most important influencer of IT strategy 13
Figure 2: IT efficiency is not primarily pursued through outsourcing 15
Figure 3: Which expectation has been met by the outsourcing services provider? 16
Figure 4: Financial services outsourcing spending by market segment, 2002-2005 18
Figure 5: Infrastructure outsourcing is mature across Europe with significant growth expected to continue 19
Figure 6: Application outsourcing is established as a key outsourcing area in European financial services 21
Figure 7: BPO is penetrating key markets, but European FS is still cautious about this form of outsourcing 22
Figure 8: Top 15 outsourcing vendors in European financial services’ primary client relationships 27
Figure 9: Outsourcing service focus by main vendors in the European financial services market 29
Figure 10: Service focus within infrastructure outsourcing for vendors with main focus on this market segment in European financial services 31
Figure 11: Geographical focus of vendors - relative revenue proportions by 2002 results (includes main outsourcing deals signed to mid 2003) 32
Figure 12: Infrastructure outsourcing market share of top vendors in the European financial services market 34
Figure 13: Application outsourcing market share of top vendors in the European financial services market 36
Figure 14: Business process outsourcing market share of top vendors in European financial services market 38
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