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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Vertical Market Case Studies in IT Outsourcing - Manufacturing
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| Published Date:
June 2004
Published By:
IDC
Page Count:
44
Order Code:
R104-15979
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Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Highlights of IDC Forecast, 2004?2008
IT Outsourcing Vendor Selection Criteria
IT Outsourcing Drivers in the Manufacturing Industry
Recommendations for IT Outsourcing Service Providers
Situation Overview
IT Outsourcing Trends in Manufacturing
Case Study: Dupont
Company Background
Path to Outsourcing
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: Komatsu
Company Background
Path to Outsourcing
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: PolyMirae
Company Background
Table: PolyMirae Corporate Profile
Path to Outsourcing
Table: PolyMirae IT Department and Outsourcing Characteristics
Table: PolyMirae Outsourcing Engagements
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: Procter & Gamble
Company Background
Path to Outsourcing
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: Rheem
Company Background
Figure: Rheem Corporate History
Table: Rheem Corporate Profile
Path to Outsourcing
Implementation/Change Management
Figure: Rheem Scope of Outsourcing Agreement
Impact to Business
Ongoing Management of the Outsourcing Engagement
Figure: Rheem Monthly Contract Extension Process
Table: HP-Rheem Interface
Case Study: Sony Taiwan
Company Background
Path to Outsourcing
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: Tata Steel
Company Background
Table: Tata Steel Corporate Profile
Path to Outsourcing
Scale with Emerging Technologies
IS Infrastructure for Outsourcing
Datacenter Operations
Figure: IS Outsourcing at Tata Steel
Network Management
Applications Management
Help Desk Management
Desktop Management
Security Services
Mainframe Disaster Recovery
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Case Study: Company X
Company Background
Path to Outsourcing
Implementation/Change Management
Impact to Business
Ongoing Management of the Outsourcing Engagement
Future Outlook
Forecast and Assumptions
Table: Asia/Pacific (Excluding Japan) Manufacturing IT Outsourcing Spending by Country, 2003-2008 (US$M)
Pain Points Facing High-Tech Manufacturers
Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Manufacturing IT Outsourcing Market, 2004-2008
Essential Guidance
Actions to Consider
Learn More
Related Research
Appendix A: IT Outsourcing Definitions
IT Outsourcing Services
Figure: Typical Components of an IT Outsourcing Engagement
Exceptions
Technologies
Appendix B: Manufacturing Definitions
Process Manufacturing
Discrete Manufacturing
Synopsis
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