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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Vertical Analysis - How Much is the US Losing to Offshore (Strategy Brief)
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| Published Date:
August 2006
Published By:
Datamonitor
Page Count:
14
Order Code:
R313-16853
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- DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- All verticals are expanding offshore except those with disincentives
- Verticals moving offshore
- Telecommunications
- Manufacturing
- Financial services
- Retail, wholesale, and distribution
- Travel and transport
- Media and entertainment, professional services, and life sciences
- Verticals staying onshore
- Healthcare
- Public sector
- Energy and utilities
- Nonprofits
- India and the Philippines remain strong, but alternate locations are proving attractive
- India and the Philippines: the heavyweight contenders:
- CALA: a growing opportunity
- Importance of the US Hispanic market
- Automation is a viable option for keeping costs low
- ACTIONS
- Outsourcers should continue to examine speech technology as an alternative solution for their customers.
- Outsourcers should explore home agents as a supplement to brick-and-mortar centers.
- Outsourcers should look at lower-cost states with Hispanic populations
- Outsourcers should look at lower-cost states to serve resistant verticals.
- APPENDIX
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Outsourced agent positions in the United States, 2005-2010
- Table 2: Vertical distribution of outsourced APs in the US, 2005-2010
- Table 3: Global distribution of offshore APs serving the US, 2005-2010
- List of Figures
- Figure 1: Outsourced agent positions in the United States, 2005-2010
- Figure 2: Vertical distribution of outsourced APs in the US, 2005-2010
- Figure 3: Global distribution of offshore APs serving the US, 2005-2010
- Figure 4: Hispanic population as percent of total US population
- Figure 5: US Hispanic household income growth, 1992-2004
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