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Home > Communications > Telecommunications > General Telecom
Voice Business Outsourcing: Creating a leasing option for speech recognition technology
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| Published Date:
November 2002
Published By:
Datamonitor
Page Count:
38
Order Code:
R313-5241
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Overview
Introduction
With so many options, how are potential customers or partners able to determine
which voice business outsourcer meets their outsourcing needs? This executive
report analyzes the market for outsourced voice business. It examines the
existing and future options available, and provides guidance for the
opportunities and pitfalls voice business outsourcers will face going forward.
The report specifically deconstructs four categories of voice business
outsourcers through SWOT analysis.
Scope
Identifies and analyzes the selling points and inhibitors for outsourced voice
business
Segments the voice business outsourcing market into four categories, providing
a snapshot of the evolution, who, what, and why of each category
Assesses the current state and future potential of each category of voice
business outsourcer through SWOT analysis
Includes Datamonitor’s opinion of the future trends that will affect the
market
Report Highlights
The market for outsourced voice business is growing more quickly than CPE
solutions at present. Drivers such as access to the latest technologies could
further propel growth - even in a strong economy - if industry-created
inhibitors such as pricing confusion can be diffused.
Call center outsourcers and independent voice business service providers have
taken leading steps in the market. However, IVR outsourcers are beginning to
migrate CPE touchtone IVR customers to outsourced voice business solutions, and
telcos are beginning to evaluate the opportunity to dominate an emerging market.
Reasons to Purchase
Identify partnership opportunities to take advantage of current and future
market opportunities
Shape marketing and sales messages to emphasize the short- and long-term
drivers for outsourcing voice business
Benefit from category-specific analysis that identifies the Strengths,
Weaknesses, Opportunities, and Threats for each category
Recognize current market inhibitors over which outsourcers have some control
Learn Datamonitor’s opinion of the future trends that will affect the market
OUTSOURCING TRENDS, SELLING POINTS, AND INHIBITORS
Outsourcing trends by geography
Learn Datamonitor’s estimates of total IT outsourcing for the US and major
European markets.
Selling points for outsourcing in general
Presents Datamonitor’s assessment of the three key selling points for
outsourcing.
Specific selling points for outsourcing voice business
Details the three key selling points specific to outsourcing voice business.
Inhibitors for outsourcing voice business
Exposes the four primary inhibitors to uptake out outsourced voice business.
FOUR CATEGORIES OF VOICE BUSINESS OUTSOURCERS EXPLAINED
IVR companies
Provides a snapshot of the evolution, who, what, and why of IVR outsourcers.
Assesses the current state and future potential of IVR outsourcers through
Strengths, Weaknesses, Opportunities, Threats analysis.
Call center outsourcers
Provides a snapshot of the evolution, who, what, and why of call center
outsourcers.
Assesses the current state and future potential of call center outsourcers
through Strengths, Weaknesses, Opportunities, Threats analysis.
Telco service providers
Provides a snapshot of the evolution, who, what, and why of telco service
providers.
Assesses the current state and future potential of telco service providers
through Strengths, Weaknesses, Opportunities, Threats analysis.
Independent voice business service providers
Provides a snapshot of the evolution, who, what, and why of independent voice
business service providers.
Assesses the current state and future potential of independent voice business
service providers through Strengths, Weaknesses, Opportunities, Threats
analysis.
CONCLUSIONS
Details Datamonitor’s conclusions on the future of the market for outsourced
voice business and makes strategic recommendations to categories of
outsourcers.
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