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Home > Business/Finance > Financial Services > Financial Management
Wealth Management in Belgium and The Netherlands 2006
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| Published Date:
September 2006
Published By:
Datamonitor
Page Count:
115
Order Code:
R313-16966
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- EXECUTIVE SUMMARY
- Introduction
- Wealthy Clients in Belgium & the Netherlands
- Competition for Wealthy Customers
- Products & Distribution
- INTRODUCTION
- What is this report about?
- Who is the target reader?
- How to use this report
- CHAPTER 1 WEALTHY CLIENTS IN BELGIUM & THE NETHERLANDS
- Introduction
- Key findings
- Belgium & the Netherlands represents an attractive market for onshore wealth management
- There are over three and a half million wealthy individuals in Belgium & the Netherlands today
- They hold EUR667bn in onshore liquid assets
- Individuals will grow by roughly 1 million by 2010
- Onshore liquid assets will grow by 35% to EUR902bn by 2010
- Entrepreneurs represent the biggest opportunity in Belgium & the Netherlands
- And wealthy Belgian & Dutch clients put less than 10% of their portfolio offshore (mainly to avoid tax)
- Switzerland and Luxembourg are the most popular offshore destinations for Belgian & Dutch investors
- The primary concern of Belgian & Dutch clients today is protection of their asset base
- Clients in Belgium & the Netherlands are financially sophisticated and demanding, but loyal, and heavily influenced by personal relationships
- Personal relationships are the number one determinant of choice of wealth managers in Belgium & the Netherlands
- As a result, referrals from existing clients were cited as the number one customer acquisition technique by all Belgo-Dutch asset managers
- However, attracting clients does not mean keeping them: clients are more likely to change their wealth manager today than they were two years ago
- Clients are demanding to know more about their investments because asset management is their main concern
- Talking to clients regularly, being proactive with investment suggestions, and ensuring all problems are resolved quickly and completely are the best ways to retain clients
- Belgian & Dutch clients leave their wealth manager when they have made too many errors and small mistakes
- Clients in Belgium & the Netherlands tend to have two wealth managers, but they tend to hold between 51-70% with a single wealth manager on average
- And they have been with their current wealth manager for 5-10 years on average
- Supplementary Data
- CHAPTER 2 COMPETITION FOR WEALTHY CUSTOMERS
- Introduction
- Key findings
- Wealth management in Belgium & the Netherlands is concentrated, and dominated by domestic providers
- Fortis, ABN Amro and Petercam are perceived by their peers to be the largest wealth managers in the Belgo-Dutch market
- ABN Amro
- Fortis
- Fortis is perceived to be the biggest wealth manager in the Belgo-Dutch region
- Petercam
- Petercam is one of the top three leading institutions in the Benelux region
- Thresholds in the Belgo-Dutch region vary between local wealth managers
- There has been little interest from foreign wealth managers in Belgium & the Netherlands
- As a result, foreign competition isn't what concerns incumbent wealth managers most
- Belgian & Dutch asset managers feel that finding and attracting quality staff is their most pressing concern at present
- Large-scale wealth managers have a threatening presence in the market
- Competitors for the next three years will remain the same
- Wealth managers in Belgium & the Netherlands are concentrating on getting more clients and increasing the share of their clients' wallets
- Despite the additional costs, wealth managers think new clients will drive revenue
- Increasing share of wallet is also important, and will come through offering financial planning and increased face to face contact
- Financial planning and alternative investments have the greatest business potential in the Belgo-Dutch region
- Most are missing a significant opportunity to generate revenue from their lending capabilities
- CRM and support system improvements are the main strategic initiatives planned
- As a result, IT & CRM system costs will be the main concern in controlling cost bases
- Wealth managers in Belgium & the Netherlands tend to organize their business around a key relationship manager, but few specialize in key client segments
- 38% of wealth managers in Belgium & the Netherlands give their clients a named relationship manager who coordinates with other specialists
- As a result, some wealth managers have dedicated teams organized around customer groups
- And relationship managers are measured by the client satisfaction rate and number of clients
- Although most Belgo-Dutch wealth managers are concentrating on CRM & support systems, human resourcing is still a significant issue
- 77% of wealth managers in the Belgo-Dutch region are concentrating on CRM and support systems
- And new relationship managers will come mostly through hiring from other wealth managers
- Supplementary Data
- CHAPTER 3 PRODUCTS AND DISTRIBUTION
- Introduction
- Key findings
- Expanding product range and improving investment performance will be important revenue growth drivers in Belgium & the Netherlands
- 38% of wealth managers in Belgium & the Netherlands think that strengthening their product range will be the key to revenue growth in the next two years
- Alternative investments, inheritance planning and financial planning have the most potential in Belgium & the Netherlands
- Wealth managers will focus on roughly the same product areas in the next two years
- And clients are currently most concerned about protecting their investment
- Wealth managers are only mildly interested in developing new distribution channels
- Instead, more than three quarters of wealth managers in Belgium & the Netherlands will be focusing on improving CRM and support systems in the next year
- Financial advisors are an important distribution channel in Belgo-Dutch wealth management
- Three quarters of wealth managers agree that financial advisors will be an important distribution channel for their wealth management business in three years
- Supplementary Data
- APPENDIX
- Supplementary data
- Definitions
- Aggregate
- CAGR
- High net worth (HNW)
- Liquid assets
- Liquid asset bands
- Mass affluent
- BENELUX
- Research methodology
- Wealth Management Market Leaders Survey 2006
- Global Wealth Model Methodology
- The UK sub model
- European sub model
- Forecasting methodology
- Continuous refinement to the understanding of liquid wealth distribution
- Datamonitor's wealth numbers compared with other wealth numbers
- Further Reading
- Global Wealth Management SPP
- Interactive Databases
- Market Reports
- Strategic Insight Reports
- Wealth Management Competitor Tracker
- Datamonitor Asia Pacific Wealth Management SPP
- SPP writing team
- List of Tables
- Table 1: Number of wealthy individuals in Belgium & the Netherlands, segmented by asset band, 2001-2005
- Table 2: Levels of aggregate liquid wealth held in Belgium & the Netherlands, segmented by asset band, EURbn, 2001-2005
- Table 3: Number of wealthy individuals in Belgium & the Netherlands, segmented by asset band, 2006-2010
- Table 4: Levels of aggregate liquid wealth held in Belgium & the Netherlands, segmented by asset band, EURbn, 2006-2010
- Table 5: Client types offering the greatest potential in the Belgo-Dutch region over the next five years
- Table 6: Proportion of liquid assets placed offshore by Belgo-Dutch investors
- Table 7: Reasons for Belgo-Dutch investors to place their money offshore
- Table 8: Nations where Belgian/Dutch investors prefer to put their offshore money
- Table 9: Issues of interest to Belgo-Dutch clients today
- Table 10: Factors influencing a client's choice of wealth management service
- Table 11: Most effective customer acquisition techniques in the Belgian/Dutch market
- Table 12: Wealth manager agreement/disagreement with certain statements
- Table 13: Wealth manager agreement/disagreement with certain statements (cont'd)
- Table 14: Most popular methods of retaining clients in the Belgo-Dutch market
- Table 15: Reasons that convince clients to leave a wealth management service
- Table 16: Agreement statement as to the number of wealth managers held by the average Belgo/Dutch client
- Table 17: Share of clients' wallet held by Belgo-Dutch wealth managers
- Table 18: Length of average client relationship in Belgium/the Netherlands
- Table 19: Key Petercam operating figures, 2001-2005, EURm (except for staff numbers)
- Table 20: Top 7 wealth managers in Belgium/the Netherlands
- Table 21: Minimum asset threshold for new clients
- Table 22: Most pressing business concerns for Belgo-Dutch wealth managers
- Table 23: Main Belgian/Dutch wealth manager competitors
- Table 24: Main Belgian/Dutch wealth manager competitors in three years
- Table 25: Main drivers of revenue growth in the Belgian/Dutch market over the next two years
- Table 26: Methods of increasing a client's share of wallet
- Table 27: Product business potential among wealthy clients over the next two years
- Table 28: Product business potential among wealthy clients over the next two years
- Table 29: Strategic initiatives considered/being implemented by Belgian and Dutch wealth managers over the next year
- Table 30: Main areas of concern for Belgo-Dutch wealth managers in controlling their cost base
- Table 31: Belgo-Dutch wealth managers' relationship management structure
- Table 32: Percentage of Belgo-Dutch wealth managers who have dedicated teams set up for specific customer groups
- Table 33: Quantitative measures used to assess wealth manager performance
- Table 34: Strategic initiatives under consideration by Belgo-Dutch wealth managers for the next year
- Table 35: Sources of new staff for Belgo-Dutch wealth managers over the next three years
- Table 36: Areas where Belgo-Dutch wealth managers will focus their resources over the next two years
- List of Figures
- Figure 1: Belgian & Dutch investors are most concerned with protecting their current asset base
- Figure 2: Over three quarters of Belgo-Dutch asset managers apply a minimum asset threshold between EUR250k-EUR1m
- Figure 3: Financial planning, alternative investments & inheritance planning have the most business potential over the next couple of years
- Figure 4: The majority of wealthy Belgo-Dutch individuals are concentrated in the lower asset bands
- Figure 5: Nearly a quarter of liquid wealth held by Belgo-Dutch individuals lies in the EUR150-300k asset band
- Figure 6: The majority of wealthy individuals in the Belgo-Dutch region are forecast to have between EUR50-75k in liquid assets
- Figure 7: Liquid wealth held by Belgo-Dutch individuals will continue to be mainly held in the EUR150-300k asset band
- Figure 8: Just over half of Belgo-Dutch asset managers believe entrepreneurs offer the greatest potential for the next five years
- Figure 9: Wealthy clients in Belgium & the Netherlands tend to put under 10% of their portfolio offshore
- Figure 10: Nearly 60% of asset managers believe clients put money offshore for purposes of tax evasion
- Figure 11: Belgian & Dutch investors prefer to put their offshore money in Switzerland and Luxembourg
- Figure 12: Belgian & Dutch investors are most concerned with protecting their current asset base
- Figure 13: Personal relationships are a key determinant for a Belgian/Dutch client's choice of wealth management service
- Figure 14: Referrals from existing clients were cited by all Belgo-Dutch asset managers as the most effective means of acquiring new clients
- Figure 15: Client demands are much stronger than they were two years ago, although financial advisors remain an important distribution channel both today and in the future
- Figure 16: Just under two thirds of Belgo-Dutch wealth managers believe clients are most interested in protecting their current asset base
- Figure 17: Approximately two thirds of Belgo-Dutch asset managers believe that regular communication is the best way to retain clients
- Figure 18: Errors and small mistakes are the most likely reasons for clients to leave a wealth management service
- Figure 19: Most Belgo-Dutch wealth managers say their company is one of two main wealth managers for their client base
- Figure 20: Nearly half of Belgo-Dutch asset managers believe they hold between 51-70% of their clients' wallet
- Figure 21: More than half of Belgo-Dutch asset managers' current client base have been with them for 5-10 years
- Figure 22: Belgo-Dutch asset managers believe Fortis to be the biggest wealth manager in their region
- Figure 23: Over three quarters of Belgo-Dutch asset managers apply a minimum asset threshold between EUR250k-EUR1m
- Figure 24: Nearly two thirds of Belgo-Dutch asset managers highlight finding and attracting quality staff as their biggest concern today
- Figure 25: 90% of Belgo-Dutch asset managers believe that large wealth managers pose a significant threat to their business
- Figure 26: The scenario for the next three years, will see the main competitors remain unchanged
- Figure 27: Nearly a third of responses by Belgo-Dutch asset managers, portray the belief that obtaining new clients will be the main driver for revenue growth in the next two years
- Figure 28: Just over half of Belgo-Dutch asset managers believe that financial planning and increased face to face contact are the best ways to increase share of wallet
- Figure 29: According to Belgo-Dutch asset managers, financial planning and alternative investments have the greatest business potential over the next two years
- Figure 30: Lending products are perceived to have a much lower business potential among wealthy clients over the next two years
- Figure 31: Over three quarters of Belgian & Dutch asset managers are considering improving CRM and support systems in the next year
- Figure 32: The majority of Belgo-Dutch asset managers cite IT & CRM system costs as the main area of concern for controlling their cost base
- Figure 33: Just over a third of Belgo-Dutch asset managers provide their client with a named relationship manager who coordinates with other specialists in the company
- Figure 34: Nearly half of Belgian & Dutch asset managers have dedicated teams set up to attract entrepreneurs and small business owners
- Figure 35: Approximately half of Belgo-Dutch wealth managers use client satisfaction rate to assess the performance of relationship managers
- Figure 36: Over three quarters of Belgian & Dutch asset managers are considering improving CRM and support systems in the next year
- Figure 37: 85% of Belgian and Dutch wealth managers will poach their staff from other wealth managers over the next three years
- Figure 39: Belgian/Dutch wealth managers believe that strengthening product range and improving investment performance will be important determinants of future growth
- Figure 39: Financial planning, alternative investments & inheritance planning have the most business potential over the next couple of years
- Figure 40: The business potential of lending products over the next two years is minimal
- Figure 41: Wealth managers in Belgium & the Netherlands will focus most of their resources on investments, as well as financial & inheritance planning
- Figure 42: Although clients are most interested in protecting their investment, there is also significant interest in tax optimization and retirement planning
- Figure 43: Although referrals from clients are the most popular acquisition technique, financial advisors still have a very important part to play
- Figure 44: Three quarters of wealth managers agree that financial advisors will be an important distribution channel in three years
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