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Home  > Business/Finance  >  Financial Services  >  Financial Management

Wealth Management in Belgium and The Netherlands 2006


Published Date: September 2006
Published By: Datamonitor
Page Count: 115
Order Code: R313-16966
 
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EXECUTIVE SUMMARY
Introduction
Wealthy Clients in Belgium & the Netherlands
Competition for Wealthy Customers
Products & Distribution


INTRODUCTION
What is this report about?
Who is the target reader?
How to use this report


CHAPTER 1 WEALTHY CLIENTS IN BELGIUM & THE NETHERLANDS
Introduction
Key findings
Belgium & the Netherlands represents an attractive market for onshore wealth management
There are over three and a half million wealthy individuals in Belgium & the Netherlands today
They hold EUR667bn in onshore liquid assets
Individuals will grow by roughly 1 million by 2010
Onshore liquid assets will grow by 35% to EUR902bn by 2010
Entrepreneurs represent the biggest opportunity in Belgium & the Netherlands
And wealthy Belgian & Dutch clients put less than 10% of their portfolio offshore (mainly to avoid tax)
Switzerland and Luxembourg are the most popular offshore destinations for Belgian & Dutch investors
The primary concern of Belgian & Dutch clients today is protection of their asset base
Clients in Belgium & the Netherlands are financially sophisticated and demanding, but loyal, and heavily influenced by personal relationships
Personal relationships are the number one determinant of choice of wealth managers in Belgium & the Netherlands
As a result, referrals from existing clients were cited as the number one customer acquisition technique by all Belgo-Dutch asset managers
However, attracting clients does not mean keeping them: clients are more likely to change their wealth manager today than they were two years ago
Clients are demanding to know more about their investments because asset management is their main concern
Talking to clients regularly, being proactive with investment suggestions, and ensuring all problems are resolved quickly and completely are the best ways to retain clients
Belgian & Dutch clients leave their wealth manager when they have made too many errors and small mistakes
Clients in Belgium & the Netherlands tend to have two wealth managers, but they tend to hold between 51-70% with a single wealth manager on average
And they have been with their current wealth manager for 5-10 years on average
Supplementary Data


CHAPTER 2 COMPETITION FOR WEALTHY CUSTOMERS
Introduction
Key findings
Wealth management in Belgium & the Netherlands is concentrated, and dominated by domestic providers
Fortis, ABN Amro and Petercam are perceived by their peers to be the largest wealth managers in the Belgo-Dutch market
ABN Amro
Fortis
Fortis is perceived to be the biggest wealth manager in the Belgo-Dutch region
Petercam
Petercam is one of the top three leading institutions in the Benelux region
Thresholds in the Belgo-Dutch region vary between local wealth managers
There has been little interest from foreign wealth managers in Belgium & the Netherlands
As a result, foreign competition isn't what concerns incumbent wealth managers most
Belgian & Dutch asset managers feel that finding and attracting quality staff is their most pressing concern at present
Large-scale wealth managers have a threatening presence in the market
Competitors for the next three years will remain the same
Wealth managers in Belgium & the Netherlands are concentrating on getting more clients and increasing the share of their clients' wallets
Despite the additional costs, wealth managers think new clients will drive revenue
Increasing share of wallet is also important, and will come through offering financial planning and increased face to face contact
Financial planning and alternative investments have the greatest business potential in the Belgo-Dutch region
Most are missing a significant opportunity to generate revenue from their lending capabilities
CRM and support system improvements are the main strategic initiatives planned
As a result, IT & CRM system costs will be the main concern in controlling cost bases
Wealth managers in Belgium & the Netherlands tend to organize their business around a key relationship manager, but few specialize in key client segments
38% of wealth managers in Belgium & the Netherlands give their clients a named relationship manager who coordinates with other specialists
As a result, some wealth managers have dedicated teams organized around customer groups
And relationship managers are measured by the client satisfaction rate and number of clients
Although most Belgo-Dutch wealth managers are concentrating on CRM & support systems, human resourcing is still a significant issue
77% of wealth managers in the Belgo-Dutch region are concentrating on CRM and support systems
And new relationship managers will come mostly through hiring from other wealth managers
Supplementary Data


CHAPTER 3 PRODUCTS AND DISTRIBUTION
Introduction
Key findings
Expanding product range and improving investment performance will be important revenue growth drivers in Belgium & the Netherlands
38% of wealth managers in Belgium & the Netherlands think that strengthening their product range will be the key to revenue growth in the next two years
Alternative investments, inheritance planning and financial planning have the most potential in Belgium & the Netherlands
Wealth managers will focus on roughly the same product areas in the next two years
And clients are currently most concerned about protecting their investment
Wealth managers are only mildly interested in developing new distribution channels
Instead, more than three quarters of wealth managers in Belgium & the Netherlands will be focusing on improving CRM and support systems in the next year
Financial advisors are an important distribution channel in Belgo-Dutch wealth management
Three quarters of wealth managers agree that financial advisors will be an important distribution channel for their wealth management business in three years
Supplementary Data


APPENDIX
Supplementary data
Definitions
Aggregate
CAGR
High net worth (HNW)
Liquid assets
Liquid asset bands
Mass affluent
BENELUX
Research methodology
Wealth Management Market Leaders Survey 2006
Global Wealth Model Methodology
The UK sub model
European sub model
Forecasting methodology
Continuous refinement to the understanding of liquid wealth distribution
Datamonitor's wealth numbers compared with other wealth numbers
Further Reading
Global Wealth Management SPP
Interactive Databases
Market Reports
Strategic Insight Reports
Wealth Management Competitor Tracker
Datamonitor Asia Pacific Wealth Management SPP
SPP writing team


List of Tables
Table 1: Number of wealthy individuals in Belgium & the Netherlands, segmented by asset band, 2001-2005
Table 2: Levels of aggregate liquid wealth held in Belgium & the Netherlands, segmented by asset band, EURbn, 2001-2005
Table 3: Number of wealthy individuals in Belgium & the Netherlands, segmented by asset band, 2006-2010
Table 4: Levels of aggregate liquid wealth held in Belgium & the Netherlands, segmented by asset band, EURbn, 2006-2010
Table 5: Client types offering the greatest potential in the Belgo-Dutch region over the next five years
Table 6: Proportion of liquid assets placed offshore by Belgo-Dutch investors
Table 7: Reasons for Belgo-Dutch investors to place their money offshore
Table 8: Nations where Belgian/Dutch investors prefer to put their offshore money
Table 9: Issues of interest to Belgo-Dutch clients today
Table 10: Factors influencing a client's choice of wealth management service
Table 11: Most effective customer acquisition techniques in the Belgian/Dutch market
Table 12: Wealth manager agreement/disagreement with certain statements
Table 13: Wealth manager agreement/disagreement with certain statements (cont'd)
Table 14: Most popular methods of retaining clients in the Belgo-Dutch market
Table 15: Reasons that convince clients to leave a wealth management service
Table 16: Agreement statement as to the number of wealth managers held by the average Belgo/Dutch client
Table 17: Share of clients' wallet held by Belgo-Dutch wealth managers
Table 18: Length of average client relationship in Belgium/the Netherlands
Table 19: Key Petercam operating figures, 2001-2005, EURm (except for staff numbers)
Table 20: Top 7 wealth managers in Belgium/the Netherlands
Table 21: Minimum asset threshold for new clients
Table 22: Most pressing business concerns for Belgo-Dutch wealth managers
Table 23: Main Belgian/Dutch wealth manager competitors
Table 24: Main Belgian/Dutch wealth manager competitors in three years
Table 25: Main drivers of revenue growth in the Belgian/Dutch market over the next two years
Table 26: Methods of increasing a client's share of wallet
Table 27: Product business potential among wealthy clients over the next two years
Table 28: Product business potential among wealthy clients over the next two years
Table 29: Strategic initiatives considered/being implemented by Belgian and Dutch wealth managers over the next year
Table 30: Main areas of concern for Belgo-Dutch wealth managers in controlling their cost base
Table 31: Belgo-Dutch wealth managers' relationship management structure
Table 32: Percentage of Belgo-Dutch wealth managers who have dedicated teams set up for specific customer groups
Table 33: Quantitative measures used to assess wealth manager performance
Table 34: Strategic initiatives under consideration by Belgo-Dutch wealth managers for the next year
Table 35: Sources of new staff for Belgo-Dutch wealth managers over the next three years
Table 36: Areas where Belgo-Dutch wealth managers will focus their resources over the next two years


List of Figures
Figure 1: Belgian & Dutch investors are most concerned with protecting their current asset base
Figure 2: Over three quarters of Belgo-Dutch asset managers apply a minimum asset threshold between EUR250k-EUR1m
Figure 3: Financial planning, alternative investments & inheritance planning have the most business potential over the next couple of years
Figure 4: The majority of wealthy Belgo-Dutch individuals are concentrated in the lower asset bands
Figure 5: Nearly a quarter of liquid wealth held by Belgo-Dutch individuals lies in the EUR150-300k asset band
Figure 6: The majority of wealthy individuals in the Belgo-Dutch region are forecast to have between EUR50-75k in liquid assets
Figure 7: Liquid wealth held by Belgo-Dutch individuals will continue to be mainly held in the EUR150-300k asset band
Figure 8: Just over half of Belgo-Dutch asset managers believe entrepreneurs offer the greatest potential for the next five years
Figure 9: Wealthy clients in Belgium & the Netherlands tend to put under 10% of their portfolio offshore
Figure 10: Nearly 60% of asset managers believe clients put money offshore for purposes of tax evasion
Figure 11: Belgian & Dutch investors prefer to put their offshore money in Switzerland and Luxembourg
Figure 12: Belgian & Dutch investors are most concerned with protecting their current asset base
Figure 13: Personal relationships are a key determinant for a Belgian/Dutch client's choice of wealth management service
Figure 14: Referrals from existing clients were cited by all Belgo-Dutch asset managers as the most effective means of acquiring new clients
Figure 15: Client demands are much stronger than they were two years ago, although financial advisors remain an important distribution channel both today and in the future
Figure 16: Just under two thirds of Belgo-Dutch wealth managers believe clients are most interested in protecting their current asset base
Figure 17: Approximately two thirds of Belgo-Dutch asset managers believe that regular communication is the best way to retain clients
Figure 18: Errors and small mistakes are the most likely reasons for clients to leave a wealth management service
Figure 19: Most Belgo-Dutch wealth managers say their company is one of two main wealth managers for their client base
Figure 20: Nearly half of Belgo-Dutch asset managers believe they hold between 51-70% of their clients' wallet
Figure 21: More than half of Belgo-Dutch asset managers' current client base have been with them for 5-10 years
Figure 22: Belgo-Dutch asset managers believe Fortis to be the biggest wealth manager in their region
Figure 23: Over three quarters of Belgo-Dutch asset managers apply a minimum asset threshold between EUR250k-EUR1m
Figure 24: Nearly two thirds of Belgo-Dutch asset managers highlight finding and attracting quality staff as their biggest concern today
Figure 25: 90% of Belgo-Dutch asset managers believe that large wealth managers pose a significant threat to their business
Figure 26: The scenario for the next three years, will see the main competitors remain unchanged
Figure 27: Nearly a third of responses by Belgo-Dutch asset managers, portray the belief that obtaining new clients will be the main driver for revenue growth in the next two years
Figure 28: Just over half of Belgo-Dutch asset managers believe that financial planning and increased face to face contact are the best ways to increase share of wallet
Figure 29: According to Belgo-Dutch asset managers, financial planning and alternative investments have the greatest business potential over the next two years
Figure 30: Lending products are perceived to have a much lower business potential among wealthy clients over the next two years
Figure 31: Over three quarters of Belgian & Dutch asset managers are considering improving CRM and support systems in the next year
Figure 32: The majority of Belgo-Dutch asset managers cite IT & CRM system costs as the main area of concern for controlling their cost base
Figure 33: Just over a third of Belgo-Dutch asset managers provide their client with a named relationship manager who coordinates with other specialists in the company
Figure 34: Nearly half of Belgian & Dutch asset managers have dedicated teams set up to attract entrepreneurs and small business owners
Figure 35: Approximately half of Belgo-Dutch wealth managers use client satisfaction rate to assess the performance of relationship managers
Figure 36: Over three quarters of Belgian & Dutch asset managers are considering improving CRM and support systems in the next year
Figure 37: 85% of Belgian and Dutch wealth managers will poach their staff from other wealth managers over the next three years
Figure 39: Belgian/Dutch wealth managers believe that strengthening product range and improving investment performance will be important determinants of future growth
Figure 39: Financial planning, alternative investments & inheritance planning have the most business potential over the next couple of years
Figure 40: The business potential of lending products over the next two years is minimal
Figure 41: Wealth managers in Belgium & the Netherlands will focus most of their resources on investments, as well as financial & inheritance planning
Figure 42: Although clients are most interested in protecting their investment, there is also significant interest in tax optimization and retirement planning
Figure 43: Although referrals from clients are the most popular acquisition technique, financial advisors still have a very important part to play
Figure 44: Three quarters of wealth managers agree that financial advisors will be an important distribution channel in three years

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