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Home  > Business/Finance  >  Financial Services  >  Financial Management

Wealth Management In France 2006


Published Date: October 2006
Published By: Datamonitor
Page Count: 82
Order Code: R313-18064
 
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EXECUTIVE SUMMARY
Introduction
Wealthy Clients in France
Competition for Wealthy Customers


INTRODUCTION
What is this report about?
Who is the target reader?
How to use this report
Note to readers


CHAPTER 1 WEALTHY CLIENTS IN FRANCE
Introduction
Key findings
France represents an attractive market for onshore and offshore wealth management
There are nearly 5m wealthy individuals in France today
Wealthy French individuals hold EUR953bn in onshore liquid assets
And the number of wealthy individuals will break the 6m barrier by 2010
While total onshore liquid assets will slowly creep over the EUR1trn mark
Corporate executives represent the biggest opportunity in the French wealth market
And wealthy French clients put between 20-30% of their portfolio offshore (mainly to avoid tax)
French wealth management clients are predominantly risk-averse
Clients in France are financially sophisticated and demanding, but loyal, and heavily influenced by personal relationships
Service quality and personal relationships are the top determinants for choice of wealth manager in France
As a result, referrals from existing clients are the number one customer acquisition technique
However, attracting clients does not mean keeping them: clients are placing more demands on wealth managers compared to two years ago
Being proactive with investment suggestions, financial planning, and resolving problems quickly and thoroughly are the best ways to retain clients
French clients leave their wealth manager when they fail to provide proactive advice, make too many errors & fail to understand client needs
Clients in France tend to have two wealth managers, but they hold between 50-70% of their wallet on average with a single wealth manager
And French clients have been with their current wealth manager for 5 years or more on average

CHAPTER 2 COMPETITION FOR WEALTHY CUSTOMERS
Introduction
Key findings
Wealth management in France is nationally concentrated, and thus leaves little room for foreign interest
BNP Paribas, Crédit Agricole and Rothschild are perceived by their peers to be the largest wealth managers in France
BNP Paribas was voted number one private bank in France 2006 by Euromoney
Crédit Agricole Private Banking aum grew 13% in 2005
Thresholds in France are around EUR1m
There has been slight interest from foreign wealth managers in France
As a result, domestic competion most concerns incumbent wealth managers
And it isn't only wealth managers that are taking business away from each other
Wealth managers in France are concentrating on getting more clients and improving their back offices, but are missing opportunities
Despite the additional costs, wealth managers think new clients will drive revenue
Increasing share of wallet is only moderately important, and will come through the provision of financial planning
Most are planning to generate revenue from pensions & alternative investments
CRM and support system improvements are the main strategic initiatives planned
As a result, IT and CRM system costs will be the main concern in controlling cost bases
Wealth managers in France tend to organize their business around a key relationship manager, and all have client management teams for different client segments
All French wealth managers give their clients several points of contact
All French wealth managers have dedicated teams organized around customer groups
And relationship manager performance is measured by client satisfaction rate
Human resourcing is an issue for wealth managers in France
With a focus on finding new clients, wealth managers are concentrating on staff recruitment
Data


APPENDIX
Definitions
Aggregate
CAGR
High net worth (HNW)
Liquid assets
Liquid asset bands
Mass affluent
Research methodology
Wealth Management Market Leaders Survey 2006
Global Wealth Model Methodology
The UK sub model
European sub model
Forecasting methodology
Continuous refinement to the understanding of liquid wealth distribution
Datamonitor's wealth numbers compared with other wealth numbers
Further Reading
Global Wealth Management SPP
Interactive Databases
Market Reports
Strategic Insight Reports
Wealth Management Competitor Tracker
Datamonitor Asia Pacific Wealth Management SPP
SPP writing team

List of Tables
Table 1: Number of wealthy French individuals (000s), segmented by asset band, 2001-5
Table 2: Value of onshore liquid assets held by wealthy French individuals, EURbn, segmented by asset band, 2001-2005
Table 3: Forecast number of wealthy French individuals (000s), segmented by asset band, 2006-2010
Table 4: Forecast value of onshore liquid assets held by wealthy French individuals, EURbn, 2006-2010
Table 5: French wealth manager opinion as to the client type offering the greatest potential in the French market over the next five years
Table 6: French wealth manager opinion as to the proportion of liquid assets wealthy investors put offshore
Table 7: French wealth manager opinion as to the main motivation for French investors to put their money offshore
Table 8: French wealth manager opinion as to where French investors prefer to put their offshore money
Table 9: Wealth manager opinion as to what their clients are most interested in today
Table 10: French wealth manager opinion as to the key influences that determine a French client's choice of wealth manager
Table 11: French wealth manager opinion as to the most effective customer acquisition techniques in the French market
Table 12: Agreement statements regarding client demands & preferences
Table 13: French wealth manager opinion as to the best way to retain clients
Table 14: French wealth manager opinion as to the most likely reasons for clients to leave a wealth management service
Table 15: French wealth manager opinion as to how many wealth managers wealthy clients have on average
Table 16: French wealth manager opinion as to the share of their clients' wallet held on average
Table 17: French wealth manager opinion as to how long their client base has been with them on average
Table 18: Minimum asset threshold set by French wealth managers for new clients, EUR
Table 19: Most pressing concerns for French wealth managers' business at present
Table 20: Threat level of several competitors to French wealth managers today
Table 21: Threat level of several competitors to French wealth managers in the next three years
Table 22: Major determinants of revenue growth in the French market over the next two years according to French wealth managers
Table 23: French wealth manager opinion as to the most effective means of increasing share of wallet
Table 24: Business potential of the following product areas over the next two years
Table 25: Strategic initiatives planned by French wealth managers over the next year
Table 26: Main areas of concern for French wealth managers in controlling their cost base
Table 27: Agreement statements regarding the nature of relationship managers in the French wealth management market
Table 28: Dedicated teams established by French wealth managers to attract a variety of customer groups
Table 29: Quantitative measures used by French wealth managers to assess their relationship managers
Table 30: Areas where French wealth managers will hire new staff in the next three years


List of Figures
Figure 1: The number of wealthy individuals in France has grown at a slow but steady pace since the brief dip in 2002
Figure 2: The value of liquid assets held by wealthy French clients approached nearly EUR100bn in 2005
Figure 3: The number of wealthy French individuals is expected to exceed 6m by 2010
Figure 4: The value of onshore liquid assets among wealthy French individuals is expected to reach 1.2trn by 2010
Figure 5: Corporate executives are believe to represent the biggest opportunity in the French wealth market
Figure 6: Half of wealth managers state that wealthy French clients put between 20-30% of their liquid assets offshore
Figure 7: And most affluent French individuals put money offshore for tax avoidance reasons
Figure 8: Nearly three fifths of wealthy French clients prefer Switzerland as their offshore destination
Figure 9: Wealthy French clients are most interested in protecting their asset base
Figure 10: Service quality is the key influence that determines a French client's choice of wealth manager
Figure 11: Referrals from existing clients are cited by French managers as the best way of acquiring new customers
Figure 12: French clients are demanding to know more about the management of their portfolio now than two years ago
Figure 13: The best way for French wealth managers to retain clients is to be proactive with investment suggestions and provide a decent financial planning service
Figure 14: French clients are most likely to leave their wealth manager due to a lack of proactive advice
Figure 15: Most wealthy clients in France have two wealth managers
Figure 16: French wealth managers believe they take care of somewhere between 51-70% of their client's wallet
Figure 17: French wealth managers tend to have a relationship of more than five years with their wealthy clients
Figure 18: Half of French wealth managers set a minimum asset threshold of EUR1m
Figure 19: The most pressing concern for the majority of French wealth managers is the increased competition from domestic players
Figure 20: Most French wealth managers recognize rival small & large wealth managers are a significant threat to their business in the present day
Figure 21: Obtaining new clients and improving investment performance are the two key drivers for revenue growth in the French market over the next two years
Figure 22: Offering financial planning is cited as the most effective means of increasing a client's share of wallet
Figure 23: Pensions & alternative investments have the most potential among wealthy French clients over the next two years
Figure 24: The majority of French wealth managers are planning to improve CRM & support systems over the next year
Figure 25: IT & CRM system costs are the main areas of concern for French wealth managers when it comes to controlling their cost base
Figure 26: Wealthy clients in France usually have a named relationship manager who is in contact with other specialists within the organization
Figure 27: A large degree of French wealth managers have dedicated teams set up to attract wealthy individuals such as lawyers, doctors & accountants
Figure 28: Relationship managers are assessed by a variety of quantitative measures, but client satisfaction rate has a slightly higher usage
Figure 29: The majority of new staff are expected to be hired from other wealth managers

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