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Western European BPO Services Market 2004-2009, Forecast and Analysis


Published Date: July 2005
Published By: IDC
Page Count: 37
Order Code: R104-20419
 
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Table of Contents
IDC Opinion
In This Study
Methodology
Impact of Exchanges Rates
Table: Key Exchange Rates Information
Situation Overview
Table: Western European BPO Services Market, 2003-2004, Exchange Rate Effects ($M)
2004 ? Western Europe the Growth Engine in EMEA
Assessment of the Current Situation in Western Europe
Overall Market Trends
Western European BPO Services Market Trends
Future Outlook
Forecast and Assumptions
Table: IDC Macroeconomic and Macro-Level Services Assumption Summary, Western Europe, 2005
Top-Level EMEA and Western European BPO Services Forecast
Table: EMEA and Western European BPO Services Market, 2004-2009 ($M)
The Western European BPO Services Market
Table: Western European BPO Services Market, 2004-2009 (?M)
Table: Western European BPO Services Forecast Assumptions, 2005
Western European BPO Services Market ? Country/Regional View
Figure: Western European BPO Services Market by Country/Region, 2004 and 2009 ($M)
The BPO Market in the U.K.
The BPO Market in France
The BPO Market in Germany
The BPO Market in the Benelux
Western European BPO Services Market ? Industry Sector View
Figure: Western European BPO Services Market by Industry Sector, 2004 and 2009 ($M)
Western European BPO Services Market ? Functional View
Table: Western European BPO Services Market, 2004-2009 by Segment
Customer Relationship Management BPO
Human Resources BPO
Finance and Accounting BPO
Industry-Specific BPO
Procurement BPO
Figure: Western European BPO Services Market by Segment, 2004 and 2009 (%)
Figure: Comparative Growth and Spending by Segment, Western European BPO Services Market, 2009 (%)
Essential Guidance
Learn More
Related Research
Europe
U.S.
Appendix A: Definitions
Figure: From ITO to BPO ? The Evolution of Outsourcing
Business Process Outsourcing (BPO)
Core BPO
Figure: Core BPO: Key Business Functions and Processes
Industry Sectors
Table: Vertical Market Classification
Synopsis

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