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Home > Business/Finance > Diversified Services > Business Outsourcing
Worldwide and U.S. Business Process Outsourcing 2007-2011 Forecast: Market Opportunities by Horizontal Business Process
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| Published Date:
September 2007
Published By:
IDC
Page Count:
67
Order Code:
R104-31500
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Table of Contents
IDC Opinion
In This Study
Methodology
Definitions
Business Outsourcing
Business Process Outsourcing Services
Processing Services
Distinction Between BPO and Processing Services
Key Versus "Other" Horizontal Business Functions
Horizontal Versus Vertical BPO
Horizontal (Functional) BPO
Vertical (Industry-Oriented) BPO
Presentation of Forecasts
What Forecasts Are Included?
Worldwide Forecasts
U.S. Forecast
Executive Summary
Summary of Key Trends
Key Buyer Trends
Key Vendor Trends
Worldwide BPO Forecast
Drivers
Inhibitors
Worldwide BPO Forecast by Region
Worldwide BPO Forecast by Business Function
Human Resources
Key Market Trends
Worldwide and U.S. HR BPO Forecast
What to Expect for HR BPO
Procurement
Key Market Trends
Worldwide and U.S. Procurement BPO Forecast
What to Expect for Procurement BPO
Finance and Accounting
Key Market Trends
Worldwide and U.S. F&A BPO Forecast
What to Expect for F&A BPO
Customer Management
Key Market Trends
Worldwide and U.S. Customer Management BPO Forecast
What to Expect for Customer Management BPO
Logistics
Key Market Trends
Worldwide and U.S. Logistics BPO Forecast
What to Expect for Logistics BPO
Sales and Marketing
Key Market Trends
Worldwide and U.S. Sales and Marketing BPO Forecast
What to Expect for Sales and Marketing BPO
Training
Key Market Trends
Worldwide and U.S. Training BPO Forecast
What to Expect for Training BPO
Situation Overview
Key Market Trends
Buyer Trends
Vendor Trends
Future Outlook
Forecast and Assumptions
Worldwide BPO Services Forecast by Region
Table: Worldwide BPO Spending by Region, 2005-2011 ($M)
Table: Key Forecast Assumptions for the Worldwide BPO Services Market, 2007-2011
The Americas
Europe, the Middle East, and Africa
Asia/Pacific
Worldwide and U.S. BPO Services Forecast by Business Function
Table: Worldwide BPO Spending by Business Function, 2005-2011 ($M)
Table: U.S. BPO Spending by Business Function, 2005-2011 ($M)
Figure: Worldwide BPO Market by Business Function, 2006: Relative Sizes and CAGRs
Market Analysis by Business Function
Key Horizontals: Human Resources
Key Market Trends for HR BPO
U.S. HR BPO Forecast
Figure: U.S. Human Resources BPO Spending and Growth, 2005-2011
What to Expect for HR BPO
Key Takeaways
Key Horizontals: Procurement
Key Market Trends for Procurement BPO
U.S. Procurement BPO Forecast
Figure: U.S. Procurement BPO Spending and Growth, 2005-2011
What to Expect for Procurement BPO
Key Takeaways
Key Horizontals: Finance and Accounting
Key Market Trends for F&A BPO
U.S. F&A BPO Forecast
Figure: U.S. Finance and Accounting BPO Spending and Growth, 2005-2011
What to Expect for F&A BPO
Key Takeaways
Key Horizontals: Customer Management
Key Market Trends for Customer Management BPO
U.S. Customer Management BPO Forecast
Figure: U.S. Customer Management BPO Spending and Growth, 2005-2011
What to Expect for Customer Management BPO
Key Takeaways
Other Horizontals: Logistics
Key Market Trends for Logistics BPO
U.S. Logistics BPO Forecast
Figure: U.S. Logistics BPO Spending and Growth, 2005-2011
What to Expect for Logistics BPO
Other Horizontals: Sales and Marketing
Key Market Trends for Sales and Marketing BPO
U.S. Sales and Marketing BPO Forecast
Figure: U.S. Sales and Marketing BPO Spending and Growth, 2005-2011
What to Expect for Sales and Marketing BPO
Other Horizontals: Training
Key Market Trends for Training BPO
U.S. Training BPO Forecast
Figure: U.S. Training BPO Spending and Growth, 2005-2011
What to Expect for Training BPO
Market Context
Table: Worldwide BPO Spending, 2005-2011: Comparison of November 2006 and July 2007 Forecasts ($B)
Figure: Worldwide BPO Spending, 2005-2011: Comparison of November 2006 and July 2007 Forecasts
Essential Guidance
Actions to Consider
Learn More
Related Research
Definitions
Key Horizontal Market Definitions
Human Resources
Procurement
Finance and Accounting
Transaction Management
Finance
General Accounting
Treasury and Risk Management
Tax Management
Customer Management
Other Horizontal Market Definitions
Logistics
Sales and Marketing
Training
Synopsis
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