Table of Contents
IDC Opinion
In This Study
MethodologySituation Overview
Worldwide BPO TrendsFuture Outlook
Forecast and AssumptionsWorldwide BPO Services Forecast by RegionRegionsThe AmericasEurope, the Middle East, and AfricaAsia/PacificWorldwide and U.S. BPO Services Forecast by Business FunctionAssumptionsMarket ContextEssential Guidance
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Related ResearchMethodologyHistorical Market Values and Exchange RatesSynopsisTable: Worldwide BPO Services Spending by Region, 2005–2013 ($M)
Table: Worldwide BPO Services Spending by Business Function, 2005–2013 ($M)
Table: U.S. BPO Services Spending by Business Function, 2005–2013 ($M)
Table: Key Forecast Assumptions for the Worldwide and U.S. Business Process Outsourcing Services Markets, 2009–2013
Table: Worldwide BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts ($B)
Table: U.S. BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts ($B)
Table: Exchange Rates, 2003–2008 (%)
Figure: Worldwide BPO Services Spending and Growth, 2005–2013
Figure: U.S. BPO Services Spending and Growth, 2005–2013
Figure: Worldwide BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts
Figure: U.S. BPO Services Spending, 2005–2013: Comparison of December 2008 and May 2009 Forecasts
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