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Home > Computers and Information Technology > Software > CRM & Customer Service
Worldwide CRM Applications 2005 Vendor Shares: Marketing, Sales, and Service
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| Published Date:
August 2006
Published By:
IDC
Page Count:
41
Order Code:
R104-27638
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IDC Opinion
In This Study
Methodology
CRM Applications Market Definitions
Marketing Automation
Sales Automation
Customer Service
Contact Center
Situation Overview
The CRM Applications Market in 2005
Table: Worldwide CRM Applications Revenue by Segment, 2003-2005 ($M)
Table: Worldwide CRM Applications Revenue by Vendor, 2003-2005 ($M)
Performance by Application Provider in 2005
What's in Store for 2006?
Performance by Geographic Region and Operating Environment in 2005
Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2005
Figure: Worldwide CRM Applications Revenue Share by Region, 2005
Figure: Worldwide CRM Applications Revenue by Operating Environment, 2005
Marketing Automation Market Performance of Leading Vendors in 2005
Table: Worldwide Marketing Automation Applications Revenue by Vendor, 2003-2005 ($M)
Performance by Geographic Region and Operating Environment in 2005
Table: Worldwide Marketing Automation Applications Revenue by Region and Operating Environment, 2005
Figure: Worldwide Marketing Automation Applications Revenue Share by Region, 2005
Figure: Worldwide Marketing Automation Applications Revenue by Operating Environment, 2005
Sales Automation Market Performance of Leading Vendors in 2005
Table: Worldwide Sales Automation Applications Revenue by Vendor, 2003-2005 ($M)
Performance by Geographic Region and Operating Environment in 2005
Table: Worldwide Sales Automation Applications Revenue by Region and Operating Environment, 2005
Figure: Worldwide Sales Automation Applications Revenue Share by Region, 2005
Figure: Worldwide Sales Automation Applications Revenue by Operating Environment, 2005
Customer Service Market Performance of Leading Vendors in 2005
Table: Worldwide Customer Service Applications Revenue by Vendor, 2003-2005 ($M)
Performance by Geographic Region and Operating Environment in 2005
Table: Worldwide Customer Service Applications Revenue by Region and Operating Environment, 2005
Figure: Worldwide Customer Service Applications Revenue Share by Region, 2005
Figure: Worldwide Customer Service Applications Revenue by Operating Environment, 2005
Contact Center Market Performance in 2005
Table: Worldwide Contact Center Applications Revenue, 2003-2005
Performance by Geographic Region and Operating Environment in 2005
Table: Worldwide Contact Center Applications Revenue by Region and Operating Environment, 2005
Figure: Worldwide Contact Center Applications Revenue Share by Region, 2005
Figure: Worldwide Contact Center Applications Revenue by Operating Environment, 2005
Future Outlook
Essential Guidance
Software Vendors
End Users
Services Vendors and Resellers
Learn More
Related Research
Methodology
Synopsis
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