Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong

Worldwide CRM Applications 2007-2011 Forecast: Preliminary Look Shows Strong Performance

Published Date: May 2007

Published By: IDC

Page Count: 22

Order Code: R104-30545

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Description

Table of Contents

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Table of Contents
IDC Opinion
In This Study
Methodology
CRM Applications Market Definition
Sales Automation
Marketing Automation
Customer Service
Contact Center
Analytic Applications
Situation Overview
The Worldwide CRM Applications Market in 2006
Future Outlook
Forecast and Assumptions
Figure: Buying Intentions by Functional Category in the Next 12 Months, 1Q07
Figure: Buying Intentions by Functional Category in the Next 12 Months, 3Q06
CRM Applications Forecast, 2007-2011
Worldwide and the Americas
By Operating Environment
Table: Worldwide Customer Relationship Management Applications Revenue by Region and Operating Environment, 2006-2011 ($M)
Table: Key Forecast Assumptions for the Worldwide Customer Relationship Management Applications Market, 2007-2011
Market Context
Table: Worldwide Customer Relationship Management Applications Revenue, 2005-2011: Comparison of May 2007 and December 2006 Forecasts ($M)
Figure: Worldwide Customer Relationship Management Applications Revenue, 2005-2011: Comparison of May 2007 and December 2006 Forecasts
Figure: Worldwide Customer Relationship Management Applications Revenue Growth, 2006-2011: Comparison of May 2007 and December 2006 Forecasts
Essential Guidance
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Related Research
Methodology
Synopsis

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